Fairfield Inn & Suites Denton - Front Desk Agent

Front Desk Agent

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check‑ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises.

• Deliver warm, high‑quality guest service, ensuring guests feel comfortable and well‑taken care of.
• Communicate clearly and confidently with guests and team members.
• Resolve issues quickly and effectively, turning potential hiccups into positive experiences.
• Multitask across check‑ins, check‑outs, reservations, and financial details, keeping the desk organized and efficient.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office Suite.

• Daily Pay available after an initial waiting period.
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.