Senior Cross-Functional IT Support Specialist

Title:

Senior Cross-Functional IT Support Specialist Employee Classification:
Sr Cross Funct IT Support Spec Campus:
University of North Texas Division: UNT-Information Technology Sub Division -Department: UNT-Enrollment Operations Department: UNT-Administrative IT Services-150100

Job Location:

Denton Salary: $49,910.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible About Us – Values Overview Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region.

We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at .Department Summary Administrative Information Support Services (AITS) is uniquely positioned to support the University’s mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

This position will provide support for desktops, printers, networked devices, and other computing efforts by the Administrative Information Technology Services team. This position will also assist the IT supervisor with technology deployment, and system administration responsibilities. This position will have direct day to day coordination with vendors working in conjunction with the department IT infrastructure. This position will be directly involved with deploying and supporting desktops and users.

This position will serve in an operational capacity for systems provisioned by AITS that will provide resources to the campus. community. This position will serve in a backup and on call role for the areas of direct operational responsibility.

• Fulfill operational documentation duties for the desktops and other devices within the support spectrum of the primary duties of this position. Keep the Cross Function IT Support Supervisor apprised on all the operational documentational changes by ensuring the availability of said documentation.
• Provide desktop support, deployment, special projects, exceptional customer service in line with Transportation department goals and practices. Build new desktops according to AITS standards. Monitor warranty status to keep departments apprised for lifecycle planning.
• Assist the Cross Function IT Support Supervisor with backup restores, server maintenance, application implementations, and IT planning.
• OnCall during weekends, holidays, and off hours for systems and special events in Transportation
• Assist the Cross Funct IT Support Supervisor in ensuring proper firewall and security operations for all systems within the primary area. Follow best practices guidelines to ensure security of all IT assets, including immediate installation of highly critical security patches or ensuring that proper workarounds are implemented. Work with the ITSS Information Security team to ensure proper security procedures.
• Work with contracted firms to deploy various IT solutions.
• Manage and assist the Cross Function IT Support Supervisor in the configuration and implementation of hardware and software installs.
• Study current trends related to relevant systems and system security.
• Ensure special project and nonrecurring assignments are carried out in professional and expeditious manner and with an acceptable level of quality.
• Assist the Cross Function IT Support Supervisor with Active Directory and Group Policy
• Provide environmental/AV device support and management. Proactively address issues and respond to connectivity failures in a prompt manner.
• Other projects/tasks/duties as assigned by the Cross Funct IT Support Supervisor, Sr IT Support Manager, Director, and the AITS senior…