Senior PiMS Analyst

Patterson isnt just a place to work its a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people‑first, always advancing and results‑driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and more successful organization.

We Are Patterson! Patterson Companies Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. The Sr. PiMS Analyst serves as ACT Datas primary subject‑matter expert for veterinary Practice Information Management Systems (PiMS). This role bridges veterinary clinics, PiMS vendors and internal product development, QA, technical support and training teams. The position requires deep hands‑on knowledge of PiMS workflows, clinic operations and real‑world system usage.

The analyst will translate clinic workflows, analyze PiMS UI/UX support integrations and provide training and knowledge transfer across technical and non‑technical audiences.

To perform this job successfully an employee must be able to perform each essential function satisfactorily with or without reasonable accommodation. To request a reasonable accommodation notify Human Resources or the manager who oversees the position.

• Serve as SME for at least one major veterinary PiMS (non‑Patterson PiMS) and rapidly learn additional platforms.
• Maintain detailed knowledge of PiMS features including but not limited to transactions, invoicing, payment processing, inventory, scheduling, permissions, backups, connectivity, vaccine records, medical histories, reminders, lab workflows and related processes.
• Translate veterinary clinic workflows into structured documentation, requirements and feedback for the internal team.

• Act as liaison between ACT Data, veterinary clinics, PiMS vendors and industry partners.
• Confidently discuss PiMS functionality from both user and technical perspectives.
• Leverage clinic‑side experience to anticipate challenges and guide solutions.

• Work closely with internal teams including Development, QA, Technical Support and Project Management to:
  • Analyze PiMS UI/UX workflows.
  • Identify gaps, friction points and integration challenges.
  • Support design and implementation of PiMS‑to‑application integrations.
• Provide fast, practical problem‑solving in a dynamic environment where priorities and direction may change quickly.

• Track and maintain awareness of supported PiMS software versions.
• Monitor PiMS release updates and document significant version changes, enhancements and breaking changes.
• Communicate PiMS version impacts clearly to internal stakeholders and project teams.

• Develop PiMS demonstrations, walkthroughs and instructional materials using screen capture tools.
• Support internal education and enablement efforts related to PiMS workflows and integrations.

• Bachelor's degree or equivalent combination of education and relevant work experience.
• Minimum of 5 years of experience working in a veterinary clinic environment.
• Minimum of 5 years direct experience acting as the clinic's primary PiMS contact including communication with PiMS technical support.
• Experience working cross‑functionally with product engineering, QA or technical teams.
• Familiarity with PiMS integrations, third‑party applications or payment processing workflows.
• Prior experience supporting or training users on PiMS systems.
• Fluency in at least one veterinary PiMS with demonstrated ability to learn additional systems.
• Strong understanding of veterinary clinic workflows and PiMS feature sets.
• Excellent verbal and written communication skills, both phone and in‑person.
• Fast thinker with strong analytical and problem‑solving abilities.
• Ability to thrive in a fast‑paced environment.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently in a…