IT Help Desk Analyst

JOB TITLE: IT Help Desk Analyst

LOCATION:
Denton TX

PAY RATE: $23-29.80/hour

We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client.

• Job Type: Contract (12 months with potential for extension)
• Schedule:
  
  Monday‑Friday 8:00 AM‑5:00 PM
• Industry: Aerospace / Defense / Aviation
• Benefits:
  Medical, dental and vision (Cigna)
• Perks:
  Bonus potential;
  Priority access via Tier 1 supplier
• Openings Nationwide:
  Thousands of opportunities across the U.S.

• Are you a U.S. person as defined under ITAR regulations?
• Do you meet the educational and experience requirements for this role?
• Can you commute to the job location or relocate if necessary?

• Serve as the first point of contact for users seeking technical assistance via phone, email, and ticketing systems
• Provide Tier I support for software, hardware, and network issues through problem diagnosis and step‑by‑step resolution
• Escalate complex issues to appropriate internal teams as needed
• Assist with deployment of PCs, laptops, docking stations, and peripheral devices
• Perform software installations and troubleshooting
• Install applications using Intune
• Ensure adherence to Service Level Agreements (SLAs) and achievement of key performance indicators (KPIs)
• Communicate effectively with users using appropriate written and verbal communication skills
• Manage and maintain company IT assets
• Assist with installation, setup, and maintenance of workstations, printers, copiers, and related equipment
• Maintain clean, organized, and well‑managed IT storage areas
• Lift and carry up to 30 lbs; push and pull equipment carts as required
• Maintain regular and reliable attendance, including full shifts and punctuality
• Perform other duties as assigned

• 1‑2 years of IT experience in a similar role
• Experience working with ITSM tools (Service Now, Fresh service, Jira)
• Experience supporting current hardware, software, and cloud‑based applications
• Strong experience with Windows server environments and user administration (Active Directory, Exchange, O365, Azure)
• Intune experience
• Knowledge of endpoint security solutions
• Proficiency with Office 365 applications
• Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
• Ability to communicate effectively with technical and non‑technical users
• Independent, self‑motivated worker who thrives in a team environment
• Commitment to compliance and confidentiality
• Valid driver's license
• Ability to travel as required
• Ability to work overtime as needed
  
  Must be a U.S. Citizen (as defined by ITAR)

• CompTIA A+
• ITIL Foundation v4 (or equivalent experience)

The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract‑to‑hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.

As trusted partners to major aerospace OEMs and Tier 1 suppliers, we connect professionals with opportunities to grow and excel in the aviation and aerospace industries.

Must be a U.S. Citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3), to comply with ITAR regulations.

Take your career to new heights-apply today!

Key Skills
: user account, Active Directory, Customer Service, Information Technology, desk support, End user, Project Management, Phone Calls, service levels agreement, Desk Staff, Ltil, Procedures, Setup, hardware, Technical Support

Employment Type: Full Time

Experience: years

Vacancy: 1