Learning Environments Support Specialist

Learning Environments Support Specialist

JOB SUMMARY

The Learning Environments Support Specialist is responsible for supporting classroom and computer lab infrastructure and technologies at the university. In this role, they manage and support various classroom technologies including AV control and display systems; plan, organize, and coordinate daily computer lab operations for student use; and assist as needed in the implementation and integration of current and emerging technologies in support of teaching, learning and research.

As a member of the IT Solutions team, the Learning Environments Support Specialist is expected to uphold the division's mission to "empower an agile, digital university and elevate technology as a strategic institutional asset" and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.

ORGANIZATIONAL RELATIONSHIPS

Reports to:

Associate Director, Educational & Research Technologies

Supervises:
No supervisory responsibilities

ESSENTIAL DUTIES - May include, but not limited to the following:

Classroom and Lab Support (75%)

* Provides consulting to faculty on best practice uses of classroom and computer lab technologies to promote effective teaching and learning.

* Implements and assesses classroom and computer lab technologies.

* Promotes the use of classroom and lab technologies to enhance teaching and learning through workshops, learning communities, webinars, and other opportunities.

* Provides support for all of the university's core classroom and computer lab technology services, including discipline specific instructional technology.

* Troubleshoots and resolves computer classroom, classroom lab, and classroom related support issues.

* Tests and troubleshoots audio and video conference/classroom control and monitoring operations.

* Provides support as needed for academic technology-related issues, problems and requests.

* Assists as needed in providing faculty, staff, and students with software and hardware training/instruction on academic technology.

Academic Technology Support (15%)

* Provides support as needed for academic technology-related issues, problems and requests.

* Assists as needed in providing faculty, staff, and students with software and hardware training/instruction on academic technology.

ADDITIONAL DUTIES

Participation & Support (10%)

* Maintains awareness of current practices and future trends in learning environments technology and best practices.

* Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.

* Performs other duties as requested.

EDUCATION

High school diploma or equivalent required.

EXPERIENCE

Three years of relevant experience in classroom and/or computer lab technology. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

* Ability to maintain the security and integrity of the infrastructure.

* Ability to support instructional technology in a classroom and/or lab environment.

* Knowledge of AV control systems and video conferencing/recording systems.

* Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.

* Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve…