Cross-Functional Information Technology Support Coordinator

Title: Cross-Functional Information Technology Support Coordinator

Employee Classification: Cross Funct IT Support Coord

Campus: University of North Texas

Division: UNT-Provost

Sub Division-Department: UNT-Ryan College of Business

Department: UNT-Business Info Technology Svcs-131220

Job Location: Denton

Salary: $58,212.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

The G. Brint Ryan College of Business is the choice of nearly 9,000 students, making it one of the largest business schools in the nation. Since 1961, the college has been continuously accredited by the Association to Advance Collegiate Schools of Business (AACSB), a hallmark of the world’s best business schools. Nationally recognized, cutting‑edge degrees enable students to learn beyond the classroom, preparing them to become leaders in their fields.

Works as a flexible member of the G. Brint Ryan College of Business IT Support team (BITS) to maintain and troubleshoot Help Desk support issues. The employee will provide primary and secondary technical support to faculty, staff, and students. Assist in the upgrade, installation, and maintenance of computers, lab equipment, and software. Utilize the call tracking system to document all work performed.

The employee will provide technical support for all PCs, laptops, mobile devices, and all end user support in the G. Brint Ryan College of Business support area.

Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.

• Prior experience with Windows OS, equipment and software may be specified as needed by department.
• Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain and utilize technical and applications‑oriented information.

Understands computer systems, is able to utilize critical thinking skills, SCCM/Intune skills.

• Workstation Deployment Build and Knowledgebase Maintenance
• Mac Deployment Build and Mac Support
• Scripting and Automation Support with Computer Support
• Assist with Infrastructure Change Management
• Assist with Centralized management software such as AD/Intune.
• Assist with Centralized security software such as Crowdstrike/Rapid7
• Team Mentoring and Supervisor Backup When Needed
• Complete special projects as assigned

• Communicating with others to exchange information.
• Lifting and Moving objects up to 20 pounds.
• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.

No adverse environmental conditions expected.

Monday - Friday 8 am - 5 pm

No

This is a Security Sensitive Position.

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities.

UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.