Meter Systems Administrator

Responsible for coordinating, maintaining, and supporting the day‑to‑day operations of the Water Metering Department. This position ensures the accuracy, integrity, and availability of water meter data, meter reading systems, and associated reporting used for billing, customer service, and operational decision‑making.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Monitor, maintain, and trouble‑shoot metering systems including, but not limited to, Meter Data Management System (MDMS), Customer Information System (CIS), Advance Meter Infrastructure (AMI), Metering/Service Mobile Work Order Management System (MWMS).
• Coordinate the Water Metering Division workflows including, but not limited to, maintain accurate meter information, reading verifications, route management and meter data analytics in all systems of record, perform delegated tasks and project work, document findings and/or information, and prepare reports by factual and/or statistical data gathering, and present, as appropriate.
• Function as liaison with internal and external stakeholders including, but not limited to, validate released log from Building Inspections, duplicate tickets from Service Trucks MWMS to Water Metering MWMS and provide and obtain technical information from field staff, assist in troubleshooting, dispatch appropriate staff, as needed.
• Assist with validating all AMI data; process all AMI water meter daily readings and/or usage for billing; and transfer the information to the utility billing system.
• Provide customer support related to meter data, usage inquiries, and account investigations.
• Utilize Microsoft Office applications and department software to track, analyze, and present data.
• Support audits, data reviews, and process improvements related to water metering operations.
• Manage meter inventory records and ancillary meter information to ensure compliance with departmental and regulatory standards.
• Support meter change‑outs, new service installations, and service orders by validating meter data, configurations, and account setup.
• Learn and use Water utility rates and City of Denton permitting, inspection and billing processes to verify data and follow identified processes.
• Assist with evaluation of department policies and procedures; provide recommendations for continuous improvement.
• Oversee special projects, as directed.

• None.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Associate’s Degree from an accredited college or university in a related field; and,
• One (1) year experience in electric and water utilities billing, reading meters, or related field;

OR

• Any combination of related education, experience, certifications, and licenses that will result in a candidate successfully performing the essential functions of the job.

• Knowledge of applicable Federal, State, and Local Government laws, ordinances, and regulations.
• Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.
• Skill at the intermediate level, working with applicable Microsoft Office 365 products, and other software systems to complete work.
• Skill in providing exceptional service to internal and external customers.
• Ability to communicate effectively, both in oral and written forms, for the needs of the audience.
• Ability to establish and maintain effective interpersonal relationships.
• Ability to handle records and complex situations of a confidential nature.
• Ability to handle difficult and stressful situations with professional composure and confidentiality.
• Ability to work independently and/or with team environment while handling multiple tasks and changing priorities with attention to detail.
• Ability to motivate, mentor and train through direct and indirect…