Application Support Analyst

Title:

Application Support Analyst

Employee Classification:
Application Support Analyst

Campus:
University of North Texas

Division: UNT-Information Technology

Sub Division-Department: UNT-Enrollment Operations

Department: UNT-Enterprise Systems-167000

Job Location:

Denton

Salary: $62,016..00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

Department Summary

Enterprise Systems is under the Office of the Chief Information Officer and provides technical support for various business processes and application software systems utilized to support student administration. We manage security for systems such as Peoplesoft, Canvas, U.Achieve, and Perceptive Content student information. We also work with departments on campus for data needs and solutions for business process needs around student information and management.

Position Overview

This position on the Enterprise Systems team provides primary system support for the Learning Management System, Canvas, document business requirements and provides faculty user support while overseeing a help desk team of student workers,

Minimum Qualifications

Bachelor's degree in related field and three years of work experience in computing, information systems, or related field; or any equivalent combination of education, training and experience.

Knowledge,

Skills and Abilities

1. Ability to analyze, organize and prioritize work while meeting multiple deadlines.

2. Ability to recognize, analyze, and solve a variety of problems.

3. Ability to identify problems, evaluate alternatives and implement effective solutions.

4. Ability to work successfully as a member of a team and independently with moderate supervision.

5. Skill in communicating effectively in writing and talking with others to convey information effectively and appropriately to meet the audience's needs.

6. Skill in creating, organizing and maintaining technical documentation in a variety of formats.

7. Skill in providing effective customer service through both written and oral communications. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

8. Knowledge of SQL, database structures, Peoplesoft, LMS, and related IT systems, and distance learning business processes.

Preferred Qualifications

Bachelor's degree or three years of work experience in a Learning Management System, information systems, or related field; or any equivalent combination of education, training and experience.

Required License/Registration/Certifications

Job Duties

* Reviews, analyzes, and modifies systems including configuration, troubleshooting, training and testing to support software applications and associated business processes.

* Evaluates information technology needs and then architects new or modifies existing systems, and/or processes to meet the user needs.

* Creates technical specifications and documentation based on business requirements.

* Assists in testing, upgrades and installation of IT systems

* Works on multiple projects with competing deadlines requiring strong attention to detail.

* Provides system management and support for the Learning Management System.

* Supervises the LMS helpdesk team.

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

M-F 8am - 5pm. Hybrid

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the…