Assistant Project Coordinator

TRCA is a comprehensive provider of nationwide communications technology hardware and repair, service and maintenance, and new technology sales. By utilizing a single source for these three spheres of expertise TRCA consolidates the efforts of your IT department, and customizes packages that meet the specific needs of your organization.

• Independently manages basic projects and assists the Project Management Director on larger projects.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and personal requests for technical support.
• Documents, tracks, and monitors project tickets to ensure timely and satisfactory completion.
• Dispatches the appropriate technician to the customer site.
• Provides top notch customer service.
• Interfaces directly with sales and customer contacts to schedule, monitor and track projects.
• Dispatches technicians internally or nationwide for service work.
• Opens and manages tickets in Connect Wise software.
• Tracks services tickets from beginning to the end of the project.
• Assist with billing and make calls on past due vendor invoices.
• Assist with maintaining vendor records for insurance and agreements.
• Provide after hours on-call customer support when assigned.

• Previous customer service experience a must.
• Ability to stay calm when resolving customer issues.
• Excellent verbal and written communication.
• Excellent follow up and organizational skills.
• Proficiency in Microsoft Outlook, Word and Excel required.
• Time management skills and ability to handle multiple tasks.