Part-Time Application Support Specialist

Title: Part-Time Application Support Specialist

Employee Classification: Non-Pos Hourly Posting Code

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Enrollment Systems

Department: UNT-Enrollment Systems-165100

Job Location: Denton

Salary: $25.00 an hour

FTE: 0.48

Retirement Eligibility: Not Retirement Eligible

Enrollment Systems supports key areas in the Division of Enrollment by developing and managing CRM solutions, improving digital platforms, employing data analytics to guide decisions throughout the student lifecycle, and maintaining technologies that strengthen service delivery.

The Application Support Specialist performs analysis of data and business processes that support CRM/Salesforce operations and directives for the Division of Enrollment. Designs and develops system procedures for existing and proposed technology solutions.

Bachelor's Degree with coursework in computing or information systems and three years' of progressively responsible computer programming and analysis experience; or any equivalent combination of education, training and experience.

• Intermediate knowledge of the methods and equipment used in electronic data processing, including system analysis and design, and computer programming techniques.
• Strong skill in writing programs for computer applications.
• Strong skill in analyzing and solving complex data processing and computing problems.
• Ability to coordinate a work team and train lower-level programmers and analysts for specific tasks or assignments.
• Ability to communicate technical and other information to a variety of stakeholders.

Experience in Peoplesoft Campus Solutions and Salesforce preferred.

Support operational initiatives related to the CRM platform by assisting with day-to-day system administration, user support, workflow configuration, and business process improvements.

Assist with system testing, data quality reviews, report development, documentation, and quality assurance activities to help maintain the accuracy, reliability, and effectiveness of CRM operations.

Support the maintenance and continuous improvement of existing CRM functionality by validating system updates, monitoring data integrity, troubleshooting issues, and helping ensure CRM processes support enrollment management, student services, and institutional objectives.

Provide CRM user support by assisting with routine questions, troubleshooting access or functionality issues, documenting user needs, escalating complex problems, and helping staff understand established CRM processes and workflows.

Sedentary work that primarily involves sitting or standing.

No adverse environmental conditions expected.

20 hours a week.

No

This is a Security Sensitive Position.

The University of North Texas System is firmly committed to equal opportunity and does not permit— and takes actions to prevent—discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities.

UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.