Hardware Specialist

Hardware Specialist

Denton Independent School District Technology
- Denton, Texas Open in Google Maps

Denton ISD
- Online Application

Job : 5831959
Final date to receive applications: Aug 14, 2026 11:59 PM (Central Standard Time)
Posted: Jul 14, 2026 5:00 AM (UTC)
Starting Date: Aug 4, 2026

Reports to: Technology Services Operations Supervisor

Wage/Hour Status: Non-Exempt

Pay Family: Information Technology

Pay Grade: 03

Minimum Salary: $48,760

Duty Days: 230 days per year

Primary

Purpose:

The Hardware Specialist is to provide a single point of contact for campus support technicians and assigned end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. This position is considered the Chromebook repair expert and is responsible for repairing district-owned Chromebooks.

The hardware specialist will also perform in‑person Chromebook repair training for the campus support technicians and other technology support staff. This position supports and oversees the Student Dell Tech program’s operations, including training, monitoring, and part supply management. The hardware specialist provides tier two support for classroom AV support. This person will also troubleshoot problem areas by remote tools, telephone, chat messages, or in person in a timely and accurate fashion.

The Hardware Specialist will provide end‑user assistance where required.

Education and Certification

• High school diploma or equivalent required
• Associate degree preferred
• Current A+ Certification Required (or acquired within 12 months of hire)
• Dell EMC certification (or acquired within 12 months of hire)
• Extron AV Associate Certification Required (or acquired within 12 months of hire)
• Extron Control Specialist Certification Required (or acquired within 12 months of hire)
• Extron Control Professional Certification Required (or acquired within 12 months of hire)

Experience

• At least two (2) years of experience in an information technology related field

Required Special Knowledge and Skills

• Excellent technical knowledge of hardware including, but not limited to, projectors, Chromebooks, desktop computers, panels, and iPads
• Excellent technical knowledge of PC internal components
• Hands‑on hardware troubleshooting experience
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Understanding of the organization’s goals and objectives
• Analytical and problem‑solving abilities, with keen attention to detail
• Self‑motivated and directed, with the ability to effectively prioritize and execute tasks in a high‑pressure environment
• Experience working in a team‑oriented, collaborative environment
• Driver’s license in good standing
• Ability to present ideas in user‑friendly language
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Strong written and oral communication skills
• Exceptional organizational, communication, and interpersonal skills
• Strong customer service skills
• Experience with SaaS, including Microsoft Office 365 and Google Workspace
• Experience with display devices, iPads, and Chromebooks
• Experience with computer networks
• Use various types of software programs efficiently and effectively in fulfilling objectives

Preferred Special Knowledge and Skills

• Familiarity with educational technology and Chromebook management in an academic setting
• Knowledge of troubleshooting common Chromebook issues and providing basic technical support

• Conducts research on end‑user devices in support of standardization and procurement efforts; evaluates and recommends products for purchase.
• Performs analysis, diagnosis, and resolution of complex equipment problems for Campus Support Technicians and assigned campuses.
• Accurately documents instances of equipment failure, repair, installation, and removal in HEAT; reports moves and changes to senior asset specialist.
• Records and manages equipment sent to repair depots for…