IT Support Specialist

Title: IT Support Specialist I
Employee Classification: IT Support Specialist I
Campus: University of North Texas - System Administration
Division: SYS-Information Technology
Sub Division-Department: SYS-Information Technology
Department: SYS-Information Technology-925000
Job Location: Denton
Salary: Commensurate with experience
FTE: 1.000000
Retirement Eligibility

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

UNT System Information Technology is a component of The University of North Texas System. The mission of UNT System Information Technology is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model. UNT System Information Technology provides the primary technology used by all campuses to support their operations.

These include: shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents. The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.

The IT Support Specialist I role works in support of the UNT System IT Service Desk and provides in-person support to all UNT System staff as well as providing tier 2 and 3 support for both hourly service desk team and campus support teams. This role will also have the responsibility for supporting System IT Service Desk hourly staff in standard operating procedures as well as creating and documenting new procedures.

They will also provide software deployment using tools such as Microsoft Intune and JAMF. The IT Support Specialist I role includes coordination of operational efforts with the Cybersecurity and IT Compliance (CITC) team including desktop and application security.

Associate's degree in related field and one year of related computing work experience; or any equivalent combination of education, training and experience.

• Prior experience with specific systems, equipment and software may be specified as needed by department.
• Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment.
• Ability to operate computer keyboards and to install computer hardware.
• Ability to assimilate, retain and utilize technical and applications-oriented information.

• Helpdesk experience a plus.
• Computer hardware and software troubleshooting experience.
• Knowledge of Microsoft M365 applications.

• Will provide in-person support for System IT Service Desk customers.
• Supports all technology for System offices, conferences rooms, and community space and maintains and supports UNT System users at campus locations (Denton, Frisco, Dallas, Fort Worth) and executive offices in Fort Worth, Dallas and Austin.
• Works closely with Support Specialist II and Support Specialist III on daily priorities.
• Coordinates incident and tasks with part-time student staff.
• Will review, process, coordinate, and report System IT incident and request tickets.
• Coordination with Cybersecurity and IT Compliance (CITC) on desktop and application security.
• Periodic project assignments.
• Assists with live streaming of quarterly Board of Regents meeting.

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