Campus Support Technician

Campus Support Technician

Denton Independent School District Technology
- Denton, Texas Open in Google Maps

This job is also posted in Denton ISD
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Job : 5850552

Final date to receive applications: Aug 01, 2026 11:59 PM (Central Standard Time)

Posted: Jul 23, 2026 5:00 AM (UTC)

Starting Date: Aug 12, 2026

Reports to: Technology Services Zone Supervisor

Wage/Hour Status: Non-Exempt

Pay Family: Information Technology

Pay Grade: 02

Minimum Annual Salary: $39,026

Duty Days: 202 days per year

Provides hardware and software support and just-in-time training to a designated campus or campuses. Supports their designated campus and other team members as needed for project roll-outs. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. Troubleshoots problem areas (in person, by remote tools, by telephone, or via chat) promptly and accurately and provides end-user training as needed.

• High school diploma or equivalent

• Two (2) years of experience in an information technology-related field (preferred)

• Knowledge of hardware including but not limited to printers, projectors, Chromebooks, desktop computers, and iPads
• Technical knowledge of PC internal components
• Hands-on hardware and software troubleshooting experience
• Working technical knowledge of current protocols, operating systems, and standards
• Experience working in a team-oriented, collaborative environment
• Ability to operate tools, components, and peripheral accessories
• Working knowledge of SaaS, including Microsoft Office 365 and Google Suite

• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and self-directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service skills
• Ability to present ideas in user-friendly language
• Ability to read and understand technical manuals, procedural documentation, and OEM guides

• Provides excellent customer service by assisting end-users with technology-related incidents, including computer hardware, peripherals, software, and network troubleshooting promptly and professionally.
• Provides support for campus devices.
• Responds to all technical needs for assigned campus or campuses, including installing, configuring, testing, maintaining, monitoring, relocating, and troubleshooting district-owned hardware and software.
• Serves as campus technical advisor, providing users telephone, remote desktop, and on-site desktop support.
• Records and manages district equipment sent to repair depots for equipment under warranty or service contract.
• Troubleshoots and completes minor repairs on various devices, including Chromebooks, desktop units, iPads, projectors, and network devices.
• Conducts preventative maintenance on all relevant hardware and software, including computers, monitors, cables, projectors, phones, Chromebooks, and iPads.
• Coordinates with the technology department to maintain standards, complete repairs, and assist with installing computer labs or other technology equipment.
• Educates and trains end-users on the district technology standards and equipment usage as needed (computers, phones, projectors, interactive projectors, printers, iPads, etc.).
• Installs and configures new campus-based computer systems, including hardware and software.
• Maintains accurate campus inventory of technology equipment, following all district processes and procedures for disposal and salvage of equipment.
• Follows proper procedures for requesting technology quotes and procuring new technology equipment for campuses, including distribution and set-up.
• Attends department training and zone meetings to enhance knowledge base of current and upcoming technology changes.
• Assist technology and other teams, including central technology, with campus-based equipment rollouts, including Chromebooks, desktop units, and phones.
• Keeps informed of and complies with State and district policies and regulations and campus procedures concerning technology.

• Follows district safety protocols and emergency procedures.
• Participates in professional development, department meetings, and special events as assigned.
• Performs other duties as assigned.

• None

Tools and Equipment Used: Hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals

Posture: Prolonged sitting and standing; regular kneeling/squatting, bending/stooping, pushing/pulling, and twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing,…