Cross Functional IT Support Specialist

Title: Cross Functional IT Support Specialist

Employee Classification: Cross Funct IT Support Spec

Campus: University of North Texas

Division: UNT-Information Technology

Sub Division-Department: UNT-Enrollment Operations

Department: UNT-Administrative IT Services-150100

Job Location: Denton

Salary: $38,523.60

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Administrative Information Technology Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

To work as a flexible member of the AITS Support team and to maintain and troubleshoot Help Desk support issues. This employee will provide first and second level technical support, will assist in the upgrade, installation, and maintenance of equipment and software, and will utilize the call tracking system to document all work performed. This position will work closely with the network team to ensure workstations are properly prepared.

The employee will provide technical support for all PCs, Laptops and Mobile devices and all end user support in the AITS Support area.

Associate's degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.

Prior experience with specific systems, equipment and software may be specified as needed by the department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications-oriented information.

The preferred candidate will possess the following additional qualifications:
Prior experience working in a technical Help Desk environment. Prior experience answering phones in a technical Help Desk environment. Excellent organizational and computer skills.

• Assist with training Helpdesk personnel
• Oversee the movement of computer equipment
• Assist with Infrastructure Change Management
• Complete special projects as assigned
• Workstation Deployments
• User Support
• Printer Support Work Documentation
• Departmental Liaison
• Knowledgebase Maintenance

• Communicating with others to exchange information.
• Lifting and moving objects up to 50 pounds.
• Moving about to accomplish tasks or moving from one worksite to another.
• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.

No adverse environmental conditions expected.

In person Monday through Friday 8-5

Yes

This is a Security Sensitive Position.

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

The University of North Texas System is firmly committed to equal opportunity and does not permit
-and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities.

UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.