Cross Functional IT Support Coordinator

Title: Cross Functional IT Support Coordinator

Employee Classification: Cross Funct IT Support Coord

Campus: University of North Texas

Division: UNT-Information Technology

Sub Division-Department: UNT-University Technologies

Department: UNT-Classroom Technologies-110181

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

Classroom Technologies (formerly DSI Tech) supports UNT's Classrooms as well as distance education across the UNT Enterprise (Fort Worth, Dallas and System) with an expertise in AV, IT and Soft Codecs.

This position provides high level technical support for Faculty, Staff, Students, and Guests of UNT. Duties include maintaining, troubleshooting, and repairing A/V systems, digital signage systems, student/lab computers; responding to user requests for technology assistance, training, and support; providing technology support for campus events; assisting with other departmental services such as checking out equipment, installing software, responding to tickets, etc.

Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training, and experience.

Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications oriented information.

Detailed knowledge of A/V fundamentals, hardware, and systemsA/V industry or manufacturer certifications such as AVIXA CTS, Extron Control Professional, QSC QSys Level 1, Biamp, Crestron, etc. Working knowledge of computer hardware, software, and operating systems

• Awareness of current audio/video and IT standards as it relates to the system standards implemented by the department.
• Awareness of DSI Techs scope of services: learning spaces technology, cloud conferencing and how to verify when an incident or project is in scope of our department and when to elevate questions accordingly.
• Awareness of common UNT procedures such as: contacting Work Control, contacting UNT Police Department, contacting federated IT groups, basic understanding of funding types and appropriate use, etc.
• Functional awareness of the departments digital tools including, but not limited to: CSS Work Order program, CSS Room Monitor program, Microsoft Office Solutions, IT Incident reporting tools, Project Management tools
• Foster an environment of safety:
  Create an environment of safety first. Monitor and address any deficiencies immediately to the benefit of student employees life/safety.
• Problem focused approach to workflows. Focusing on what can be done to solve problems or improve situations. Seeking to understand your role in the work and how you can lend a hand in peaceful resolution of problems. Contributing to an environment of cooperation, mutual support, and growth for all.
• Communicating from a place of teamwork and leadership. Understanding that our line of work can often be stressful, helping the team move forward with the appropriate amount of urgency and swift action without exacerbating panic, anxiety, fear or other non helpful negative feelings that ultimately pollute focus and create an unpleasant working environment.
• Coordinate and supervises the…