Police Telecommunicator (Dispatcher) - Police Department Denton

Police Telecommunicator

This critical role serves as the vital communications link between the campus community needing help and emergency services response. As members of the public safety ecosystem, licensed Police Telecommunicators are typically the first point of contact when a person reaches out for help. The State of Texas recognizes Public Safety Telecommunicators as "First Responders." This requires a candidate to be able to work independently, organized, be adept at multi-tasking, and handle a high-stress environment calmly and professionally while receiving and evaluating incoming emergency and administrative requests for emergency services including but not limited to law enforcement, fire, and emergency medical services (EMS).

Work is performed under general supervision and performance evaluation is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

Reports to:

Manager, Police Telecommunications

Supervises:
No supervisory responsibilities

Essential Duties
- May include, but not limited to the following:

• Efficiently operates all equipment in the police emergency communications center;
  Computer-Aided Dispatch (CAD), telephones, radios, E-911, TTY, alarm computer, video computer, and entry/access computer.
• Screens requests for emergency and non-emergency services based on training and policies.
• Determines the appropriate response to resolve problems, provide information, dispatch emergency services, or refer caller to other agencies by collecting information from the caller and interpreting, analyzing and anticipating the caller's situation.
• Demonstrates clear and effective communication skills including active listening, call control, judgement, respect, and empathy with callers whose emotional state may range from calm to panicked.
• Obtains and verifies caller information and location, determining the nature of the incident, and all available data needed by responders.
• Prioritizes multiple events based on available resources and use critical thinking skills.
• Interprets automatic number and location data provided by emergency communications phone system and verify data using mapping software for accuracy and reliability.
• Documents incident details quickly and accurately.
• Operates workstation comprised of multiple computer systems including computer-aided dispatch (CAD) software, alarm system, NCIC software, entry/access (CBORD) software, camera software, E-911, as well as communications systems such as radio and recording systems.
• Operates multiple systems and conversations simultaneously without errors.
• Activates notification software (Pioneer Alert) to inform the campus community of impending critical information related to such things as severe weather impacts, potential injury or life-safety events.
• Maintains a calm demeanor under chaotic and stressful circumstances, multiple conversations, and frequently noisy environment.
• Follows established agency policies and procedures, being aware of liability to the agency, and adhere to federal and University disclosure and privacy laws.
• Assists the public with information concerning the University and related activities.
• Notifies Denton Police Department for fire, EMS, or other emergency services according to established policy and procedures.
• Performs computerized information checks for warrants, driver's license data, criminal history, and stolen articles. Send and monitor incoming police related teletypes via NCIC system.
• Confirms warrants for internal and external agencies.
• Tracks and stores lost and found items turned in from around campus.
• Adheres to policy and procedure requirements that are stringent, rigorous, and unwavering, including confidentiality of information and trustworthiness while dealing with sensitive information.

Additional Duties

• Performs other duties as requested.

Education

High school diploma or equivalent required. Must obtain TCIC/NCIC Certification and TCOLE Certification within one (1) year of employment required.

Experience

One year experience in a position with high public contact requiring decision making and problem solving under stressful conditions preferred.

Requirement

Valid driver's license issued by the State of Texas and a safe driving record such as required to attain Driver's Authorization through the university.

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position. All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

Knowledge, Skills, and Abilities
- The following are essential:

• Ability to maintain the security and integrity of the infrastructure.
• Knowledge of appropriate terminology, codes, and signals for clear and effective communications with public safety…