Senior Manager, Continuous Improvement

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long‑term, sustainable growth and value for our customers, employees, shareholders and society.

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long‑term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Location:

USA - Denton, N Western Blvd

Division:
Solutions

Job Posting

Title:

Senior Manager, Continuous Improvement

Time Type:
Full Time

The Senior Manager, Continuous Improvement will lead the design, deployment, and governance of the Continuous Improvement Program (CIP) across warehousing, transportation, and freight forwarding operations. This role owns process optimization initiatives end‑to‑end, from opportunity identification through implementation and sustainment, using Lean, Six Sigma, and industry‑standard 3PL best practices. The ideal candidate combines strong analytical rigor with hands‑on operational leadership, driving measurable improvements in productivity, cost‑to‑serve, safety, quality, and customer service levels across the network.

• Continuous Improvement Program (CIP) Leadership
• Own and evolve the site/regional CIP strategy, including the pipeline of kaizen events, DMAIC projects, and rapid‑improvement initiatives.
• Establish and track a savings/benefit pipeline (cost avoidance, productivity gains, quality improvements) with clear ROI documentation.
• Build and maintain a CIP governance cadence (idea intake, prioritization, project charters, stage‑gate reviews, close‑out) tied to business KPIs.
• Champion a culture of continuous improvement through training, coaching, and visible leadership at all levels of the operation.
• Process Optimization
• Conduct time studies, process mapping (VSM), and root cause analysis across warehousing (receiving, put away, picking, packing, VAS, shipping) and transportation/freight forwarding workflows.
• Redesign standard operating procedures (SOPs) to eliminate waste, reduce variability, and improve throughput, labor productivity, and space/asset utilization.
• Partner with Industrial Engineering to develop and validate labor standards, engineered labor standards (ELS), and slotting/layout optimization.
• Identify and lead automation, WMS/TMS system enhancement, and technology adoption opportunities that support scalable process improvement.
• Data & Performance Management
• Build dashboards and reporting to track OTIF, productivity (UPH/CPH), cost‑per‑unit, dock‑to‑stock, order accuracy, safety incidents, and other operational KPIs.
• Use statistical analysis to identify variation, bottlenecks, and improvement opportunities across sites.
• Prepare and present improvement business cases and results to site leadership, regional leadership, and customers as needed (QBRs).
• Stakeholder & Change Management
• Act as the primary liaison between operations, engineering, IT, and customer‑facing teams on improvement initiatives.
• Lead cross‑functional improvement teams and manage change through structured communication, training, and sustainment plans.
• Support new site start‑ups and customer implementations by embedding CI principles and best‑practice process design from day one.
• Facilitate Lean/Six Sigma training (Green Belt/Yellow Belt level) for site operations teams to build internal CI capability.
• Standardization & Best Practice Sharing
• Develop and maintain a network‑wide playbook of…