Service Manager

Job Details

Job Title:

Service Manager

Business Function:
Management

Branch Name: MHC Kenworth-Denton

Date: 02-03-2026

Address: 2269 N Masch Branch Road Bldg 1, Denton, TX

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures.

• Plan, direct, and control the day-to-day activities of the Service Department to meet growth and profit objectives.
• Formulate major objectives, specific plans, procedures, and programs for the Service Department.
• Evaluate department results and performance against objectives.
• Maintain the highest quality standards in serving customers and identifying their needs.
• Assess present and future needs, trends, problems, and profit opportunities of the Service Department.
• Establish short and long‑term operating and financial objectives for the department.
• Ensure approved policies and objectives are clearly understood and effectively applied.
• Formulate annual and monthly sales, profit objectives, and expense budgets in accordance with company goals.
• Review and appraise results of activities within the department and take appropriate action.
• Travel with outside sales force to customer locations regularly to promote the Service Department and dealerships.
• Work with the Parts Manager and outside sales force proactively to improve labor sales efforts.
• Maintain appropriate communication within and between all departments within the branch.
• Promote safe work habits and ensure safety rules are followed.
• Develop and maintain policies and practices that ensure positive employee and customer relations.
• Stay informed about competition, market conditions, and department operations, and keep the Branch Manager informed.
• Coordinate processing of warranty claims with the Warranty Manager.
• Administer warranties and policy adjustments fairly and honestly for customers, dealerships, and vendors.
• Perform other duties as assigned by a supervisor.

This position is safety‑sensitive. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety.

• CDL preferred.
• Minimum four years of experience in a related field.
• Excellent leadership and communication skills.
• Previous supervisory experience.
• Positive can‑do attitude.
• Strong work ethics and commitment to extra hours when needed.

• Competitive salary.
• Medical, dental and prescription insurance.
• Disability and life insurance.
• Paid time off program.
• 401(k) and profit sharing with employer match.
• Flexible spending account.
• Internal promotion opportunities.
• On‑the‑job training.

Equal Opportunity Employer / Veterans / Disabled.