Service Publications Manager

The Service Publications Manager leads the strategy, development, and delivery of operator and service documentation for Kenworth and Peterbilt trucks. This role plays a critical part in improving dealer efficiency, enhancing customer experience, and maximizing vehicle uptime through high-quality and timely operator and service content.

You will lead a multi-site team and shape the future of service publications by driving content strategy, AI-automation, and governance. This is a highly visible role requiring strong cross‑functional leadership, strategic thinking, and execution in a fast‑paced, complex environment.

This role can be based out of Lewisville, TX or Renton, WA.

• Bachelor’s degree in Business, Engineering, Technical Publications or related field
• 7+ years of relevant professional experience required, including people leadership and program ownership
• Proven experience managing teams, including developing supervisors and individual contributors
• Experience owning strategy, execution, and delivery of complex programs
• Strong ability to manage internal timelines based on project implementation dates
• Excellent organizational, analytical, and problem-solving skills
• Strong written and verbal communication skills, including executive-level updates