LTCR HCS Manager II

Job Title
: LTCR HCS Manager II (Manager II)
Agency
:
Health & Human Services Commission (HHSC)
Location
:
Denton, TX
Salary
: $7,474.40 - $8,304.83 per month
Posting Date
:
July 6, 2026
Closing Date
:
October 4, 2026

Under the supervision of the Regional Director/Assistant Regional Director, the Manager supervises regional team members and team coordinators in the completion of investigations and certification surveys in the Home and Community-based Services (HCS) and Texas Home Living (TxHmL) Medicaid Waiver Programs to determine provider compliance with regulations and rules.

The Manager will be an active member of the Regional Management Team, ensuring time frames are met for all visits and that data entry is completed by deadlines. Duties include coordinating on‑site visits related to investigations of abuse, neglect, or exploitation; handling complaints and deaths of individuals in the HCS and TxHmL programs; assigning and supervising staff work; overseeing on‑site visits to program providers;

and occasionally traveling statewide.

• Supervises staff, plans work schedules, monitors output, and ensures compliance with policies and procedures.
• Coordinates activities and department resources for an HCS and TxHmL unit.
• Schedules surveys, certifications, complaints, and follow‑up visits to meet federal and state guidelines, protocols, and time frames.
• Evaluates program, procedures, or processes for effectiveness through reviews and reports results or makes recommendations to improve performance.
• Plans, participates in, and monitors staff training.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisals.
• Serves as a liaison for assigned area on complex issues with agency staff or external entities.
• Provides oversight and communication during emergency contract actions to ensure the well‑being of individuals.
• Available for on‑call duties for emergencies such as weather events or high‑priority situations at providers.
• Testifies at hearings or court proceedings to provide information regarding policy, procedures, history, findings, or activities.

• Knowledge of HCS/TxHmL waiver programs and delivery of services to people with intellectual and developmental disabilities.
• Knowledge of reporting and investigation of abuse, neglect, and exploitation in waiver programs.
• Knowledge of and ability to interpret local, state, and federal laws and regulations relevant to the program area.
• Ability to work with a diverse group of individuals, advocates, and other professional agencies; build positive, professional relationships with internal and external stakeholders.
• Ability to organize workloads, set priorities, and meet deadlines; work as a member of a management team.
• Ability to coach employees to develop capabilities, providing encouragement and training to improve job performance.
• Experience performing supervisory, managerial, or professional work.
• Skill in effective oral and written communication.
• Skill and experience monitoring compliance with procedures.
• Skill in developing guidelines, procedures, rules, and regulations.
• Skill in developing and/or approving schedules, priorities, and standards for achieving goals.

• Bachelor’s degree from an accredited four‑year college or university.
• Minimum of two (2) years of experience in supervisory, managerial, or professional work, preferably with HCS and TxHmL program providers.
• Experience in quality assurance review of documents and reports.
• Experience monitoring compliance with policies and procedures.
• Experience developing and/or approving schedules, priorities, and standards for achieving goals preferred.
• Meets the federal requirements of a Qualified Intellectual Disability Professional (preferred).

Must be able to work hours outside 8 AM–5 PM, Monday through Friday, as needed. The job requires approximately 35 % travel, with most travel during the day; overnight and weekend travel, as well as occasional on‑call duties for emergencies or high‑priority situations, may also be necessary. Reliable transportation is required.

All applicants must pass a fingerprint criminal background check.