HVAC Regional Service Manager

Regional Service Manager (RSM)

The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. The candidate must be an effective communicator, as this role is critical to the development of our operational team and the quality of support we provide to our customers.

Salary: USD $70,000.00 – $90,000.00 per year.

• Excellent health insurance options including a free employee‑only option
• Dental, vision, accident, critical illness, disability, and supplemental life insurance options
• Free life insurance equal to your annualized pay rate
• 401(k) with a 50% match up to the first 5% of your contributions
• 7 paid holidays
• 2 paid personal days
• 10 paid vacation days

• Recruiting and development of the administration team
• Delivery of all company goals and metrics
• Provide customer satisfaction
• Dispatcher onboarding
• Evaluate and perform annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VPs)
• Escalation point for callbacks
• Successfully promote the company’s image, appearance, and reputation
• Manage customer relationships for assigned area
• Maintain and communicate weekly activity schedule
• Ensure efficient and well‑planned scheduling of all calls
• Ensure area meets or exceeds customer and company SLA requirements
• Manage dispatchers and ensure company systems and procedures are followed
• Bottom‑line accountability for assigned divisions
• Manage labor and material costs
• Support ASM and the development of technicians
• Deliver high level of customer service on a consistent basis

• Excellent interpersonal and communication skills, both written and oral
• 5 years of field technical HVAC experience or equivalent business experience
• HVAC management experience
• Technical knowledge necessary to provide value to technicians and customers
• Extremely high level of urgency to resolve problems
• High level of computer skills
• Ability to build rapport with clients
• Proven track record in prior role
• Level personality with a drive for success
• Ability to focus on desired results
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to a very fast‑paced environment and deadlines
• Strong attention to detail
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Able to sit at a computer for up to 8 hours