Business Services Manager

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career Team is seeking a Business Services Manager to oversee and administer business development services across the North Central Texas Service Area. This role will focus on supervising Business Services Associates and Liaisons while coordinating job development activities with employer organizations, ensuring alignment between job seekers and the hiring needs of the employer community. The Business Services Manager will report to the Deputy Director.

• Perform all business service functions as required to meet performance goals and assist team members with balancing workloads
• Provide training and coaching to assist with execution of marketing plan and exceed the expectations of employers
• Supervise Business Services Associates and Liaisons to ensure the success of Business Services goals and Workforce system performance
• Develop and oversee worksite development and placements for work experience and on-the-job training contracts
• Evaluate the needs of employers and devise customized plans that address the needs of employers with training and development of job seekers that are qualified to meet business demands
• Utilize job seeker resources provided through Workforce office and program operations to meet the employment needs of employer customers
• Coordinate daily activities and establish short- and long-term goals that ensure achievement of performance goals
• Develop and maintain effective working relationships with all project team members, employers, and community partners
• Oversee the process of preparing marketing information/reports and monitoring documents for dissemination, identifying areas for improvement
• Effectively communicate findings and recommendations to management and appropriate staff
• Review and approve all related policies and procedures to ensure consistent application of SOPs and attainment of applicable/collective goals
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

• Bachelor's Degree from an accredited college or university or equivalent experience with 2 years of supervisory experience and 2 years of business-to-business sales experience
• Prefer experience with training and coaching in a performance-based environment
• Familiarity with applicable federal, state, and local laws and regulations required
• Experience facilitating committee meetings, making presentations to and establishing relationships with a variety of associations and employer groups is required
• Excellent interpersonal skills with the ability to effectively engage a diverse audience in verbal and written format required
• Must possess exceptional computer literacy
• Strong relationship building skills with the ability to gather information and provide exceptional solutions that exceed expectations is critical
• Ability to multi-task in a fast-paced environment. Strong listening and problem-solving skills
• Ability to work independently with minimal supervision and effectively as part of a team
• Must adhere to the principles of Extreme Customer Service with all interactions with internal and external customers
• Must have a valid driver's license and adequate vehicle insurance coverage
• A Valid Driver’s License

• Master’s or MBA degree
• Bilingual or Multilingual
• Strong multitasking abilities and proactive approach to tasks
• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Salary: $80,000 - $92,000

50% travel within the region

Founded in 1996, Career Team,…