Center Manager

Responsibilities

• Oversee all employment and training initiatives within the Workforce Solutions Center
• Ensure facilities, staff and clients have access to essential tools, materials and safety procedures
• Oversee purchasing processes and track spending related to center operations
• Maintain accurate inventory records and complete assigned reporting tasks
• Identify community partnerships, collaborate with other professionals and maintain partner relationships
• Coordinate and provide cross‑training opportunities and assess employee performance, recommending recognition or corrective action as needed
• Manage the Center’s budget and achieve proposed funding allocations for service delivery
• Coordinate with Business Services and Marketing & Communications to host outreach and promotional events to raise awareness of center services in the community
• Create and execute customer satisfaction strategies with measurable improvement goals
• Track service outcomes for clients and staff to uphold high‑quality delivery standards
• Welcome and address customer complaints in compliance with the grievance and complaint procedures adhering to reporting and tracking requirements to achieve customer satisfaction goals
• Ensure that the Center is appropriately engaging industry sectors to meet or exceed customer expectations
• Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure, establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures
• Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled
• Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

• Bachelor’s degree in business, marketing, public relations, or community organization or equivalent experience
• Minimum of 4 years of supervisory or management experience
• Preferred knowledge of workforce development program operations and development
• Strong business knowledge of customer service best practices and performance management; experience in training and coaching/mentoring
• Top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels
• Excellent interpersonal skills and both written and oral communication skills
• Strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment
• Valid driver’s license and adequate vehicle insurance coverage

• Bilingual or multilingual
• Master’s or MBA degree
• Experience and knowledge of workforce development contracts/programs
• Training in Trauma‑Informed Care, evidence‑based practice, and/or whole family services

Employment Type:

Full‑Time, Exempt Employee

Salary: $65,000 - $70,000 per year

Job Site:
On Site

Travel: 15‑20%

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.