Senior Director, UNT One Stop

Title: Senior Director, UNT One Stop

Employee Classification: Sr Dir Integrated Student Svcs

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Integrated Student Svc Ctr

Department: UNT-Integrated Student Svc Ctr-164820

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

The UNT One Stop is deeply committed to providing a supportive, student-centered experience across all enrollment and financial services, helping students throughout their college journey as they make progress toward their educational goals. We believe great service means owning the connection, owning the experience, and owning the work by building relationships, creating solutions, and working together to help students succeed. Our team provides comprehensive support with admissions, financial aid & scholarships, registration & academic records, student accounts, and financial literacy & money management through in-person, telephone, virtual, chat, and case management services.

Team members guide students and families through university processes, help resolve complex situations, and proactively provide support through direct assistance and collaboration across teams, departments, and divisions. We help our customers understand their options, navigate complex situations with confidence, and we strive to create experiences that leave a positive impression well beyond the moment.

The Senior Director, UNT One Stop provides senior operational leadership for UNT's integrated enrollment and financial service model, delivering comprehensive support across admissions, financial aid and scholarships, student accounts, registration and academic records, financial wellness and support, and related enrollment services. The position leads coordinated service delivery across the UNT One Stop Contact Center, in-person service locations at the Eagle Student Services Center, Frisco and Discovery Park, and virtual and digital service channels.

Reporting to the Associate Vice President for Student Accounting & Integrated Student Services, the Senior Director translates strategy into coordinated operations and provides senior leadership across all UNT One Stop functions. The position leads directors and managers responsible for One Stop operations and student experience, Contact Center operations, strategy, training, quality assurance, systems and service enhancements. The Senior Director establishes expectations for operational effectiveness, workforce planning, staff development, service quality, performance and consistent delivery across teams, locations and channels.

The Senior Director maintains strong partnerships with Admissions, Financial Aid & Scholarships, Student Accounting, Registrar and other university areas to strengthen integrated services, maintain effective service expectations and escalation pathways, resolve barriers affecting students, and support enrollment, persistence and completion. The position represents UNT One Stop on university initiatives…