Production Manager

Facility/Production Manager

The Facility/Production Manager will be responsible for overseeing the production and install of poly loose equipment of new fire trucks. Will direct the operations of all production areas to ensure that volume, cost, and quality standards are achieved and manage warehouse and all orders.

Duties and Responsibilities

• Enforce all company policies as defined in the SMEG Company Handbook
• Overall supervision, direction, and staffing of production team
• Oversee and manage the poly production process and ensure efficient and productive operations
• Schedule Holmatro service and delegate service calls to technicians
• Oversee warehouse and order management of parts
• Ensure production meets quality standards and customer requirements
• Direct customer interaction and employee development
• Evaluate performance of production personnel
• Maintain clean and safe facility including offices
• Maintain neat and professional personal appearance at all times
• Understanding of business financials and goals (Share with service staff daily, weekly and monthly)
• Customer retention and new business development (Routine visits to customer locations)
• Initiate and participate in morning meetings with production staff to plan the day
• Interact with sales staff to offer service support during presentations and trade shows
• Follow up during and after service is delivered to ensure customers are well informed and satisfied
• Review all final invoices for correctness before billing customer
• Maintain accurate and legible company designed reports and paperwork
• Notice and report potential problem areas to management before they arise
• Maintain a successful working relationship with Pierce Manufacturing personnel
• Enforce policies and procedures as defined in the Pierce Manufacturing operations manual

Supervisory Responsibilities

Manage assigned team and serve as lead in direction and profitability as assigned.

Qualifications

• The Facility/Production Manager must be able to clearly demonstrate their ability to set and reach performance goals
• Experience with in Fire and Emergency related industry
• Proven track record of success
• Excellent communication skills both verbal and written
• Exceptional organizational methods
• Possess exceptional leadership and motivational skills
• Dedication to customer service and business success
• Ability to engage in and maintain positive relationships with employees and customers
• Computer skills:
  Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs as well with any company provided software
• Must demonstrate the ability to review performance goals with all employees designated within his/her service facility and instruct on areas in need of improvement.
• Prior leadership and management experience required.

Education and/or Experience

• High School Diploma or GED
• Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer
• 5+ years' experience in poly production management

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders.

The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.