Psychiatric Clinic Assistant

The Psychiatric Clinic Assistant (PCA) works under the leadership of the Clinic Support Supervisor and within federal, state, and local guidelines. The PCA perform sentry-level to routine habilitative and rehabilitative patient care services work. Work involves providing health and personal care services to patients;observing, reporting, and documenting patient conditions and behaviors; and intervening in medical and/or psychiatric emergencies. The PCA works collaboratively with Physicians, Nurse Practitioners, Nurses, Front Desk, andother center staff to coordinate services provided to clients in the MHPsychiatric clinic.

Works under close supervision, with limited latitude for the use of initiative and independent judgment.

• High school diploma or equivalent required.
• Six (6) months prior experience in a clinical setting and Mental Health experience preferred.

• Must haveand maintain a background and criminal history free from any disqualifyingoffenses as outlined by the Texas Administrative Code (TAC) and the Healthand Human Services Commission (HHSC).
• Must possess and maintain a valid driver's license and automobile insurance.

oIndividualswith an out-of-state driver's license must be able to obtain a driver's licensein the state of Texas within thirty (30) days.

• Successful completion of all position-specific training within thirty (30) days of employment is required.

• Knowledge of patient care techniques and of treatment, therapy, and developmental programs.
• Skillin the use of computers and applicable computer software, including Microsoft Office and electronic health records.
• Ability toprovide patient care, administer first aid or cardiopulmonary resuscitation(CPR), and to perform PMAB.
• Ability to communicate effectively and professionally, and treat all individuals servedand staff with respect.
• Ability to workat the Denton Outpatient Clinic, Flower Mound Outpatient Clinic, Crisis Outpatient Clinic, or Morse Outpatient Clinic..
• Ability todisplay regular and reliable (in-person, if required) attendance.
• Understanding and practice of Trauma Informed Care principles.

The following list outlines key responsibilities for the position; however, it is not exhaustive and does notencompass all responsibilities. Additional duties may be assigned as needed.

1.Ensures that clients are seen in the psychiatric clinic for scheduled and standby appointments in a timely manner by working closely with the Physicians, Nurse Practitioners, Nurses, Case Managers, and Front Desk Staff.

o Answers phone or instant message notifications fromfront desk staff communicating client's arrival.

o Maintains provider's schedule highlighting clients whohave arrived, didn't show, who canceled, or are late.

o Communicates with provider regarding client status,such as when they are checked in, if they are with a case manager, etc.

o Communicates with provider and nursing staff about availability to add client to the schedule.

o Follows up on requests from provider to locate client information, such as hospital discharge paperwork or medication lists.

o Contacts case managers, nurses, or other staff for assistance or information as directed by the provider.

o Follow clinic procedures for contacting clients whomissed their provider appointments.

2.Prepares provider schedules and clients' documents for the physicians or nurse practitioners on adaily basis. Ensures the documentation is completed accurately according to DCMHMR's policies and procedures.

o Prepares the provider's schedule by notating clients'preferred names and pronouns, dates of birth, any Prescription Assistance Program (PAP) meds that may be at the clinic, center paperwork that may be expiring soon or expired (such as TRR and CCA), any clinic paperwork that needsto be updated (such as medication consents, standing lab orders, etc) and anyother relevant information.

o Ensures client documents are available for provider,such as previous provider note, crisis screenings, hospital discharge paperwork, CRU paperwork, intake assessment, and lab results.

3.Educates clientson clinic guidelines, including but not limited to contacting the nurse line,lab work, ordering refills, and the crisis line.

o Educates clients using clinic guidelines handout onhow to contact nurse, schedule appointments, CPL lab facilities with fasting rules, ordering refills and crisis line.

4.Checks each client in and out of the Psychiatric Clinic…