Pharmacy Technician Trainee

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Technical Denton, TX, US

2 days ago Requisition

Salary Range: $16.00 To $16.00 Hourly

Community Pharmacy, a Pharmacy Innovations company, is seeking a Licensed Pharmacy Technician to join our Denton team. In this role you will support our front‑end team assisting with customers, both in person and over the phone/via the portal, performing a myriad of duties from data entry to prescription checking, in‑person delivery and shipping. This position requires a proactive approach to problem‑solving and the ability to manage multiple tasks efficiently while maintaining a positive attitude.

Ultimately, your efforts will help enhance the overall customer experience and support the company’s reputation for excellent service.

• Deliver exceptional customer service by actively listening to customer concerns, responding with empathy, and ensuring all inquiries are addressed with professionalism and care.
• Accurately process, fill, and dispense prescriptions by reviewing original orders and pharmacy documentation in compliance with company policy and regulatory standards.
• Maintain comprehensive and confidential records of all customer interactions, including inquiries, prescription issues, complaints, and resolutions.
• Proactively identify and escalate complex concerns to pharmacists or appropriate departments to ensure timely and accurate follow‑through.
• Support patient retention by creating a positive and helpful experience, following up on open issues, and confirming that patient needs are met consistently.
• Process payments, managing billing tasks, providing support for account updates, and claim submission.
• Foster a compassionate, respectful, and efficient environment to ensure each patient feels valued, safe, and supported in their healthcare journey.
• Communicate effectively and confidentially with patients through our secure messaging portal to address questions, confirm order statuses, and relay follow‑up information.

• High school diploma or equivalent.
• Compounding Lab Experienced - sterile or non‑sterile (highly preferred)
• Basic computer skills
• Excellent verbal and written communication skills.
• Regular and predictable attendance

• Be mobile and remain upright for extended periods of time
• Lift, scan, and bag items
• Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
• Move fingers repetitively, picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
• Extend hand(s) and arm(s) multiple directions to place, move, or lift items
• Control precision; quickly adjust machines to exact positions
• Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
• Close visual acuity to perform activities such as transcribing, viewing a computer terminal, reading, visual inspection involving small parts
• Able to receive detailed information through oral communication

• Term Life, Voluntary Life, Short and Long‑Term Disability Insurance
• 401(k) plan with Company Match
• Paid Time Off and Holiday Pay
• Work hours are 8:30 a.m.
  
  - 6:00 p.m. Monday
  - Friday and Saturdays 9:00 a.m.
  
  - 2:00 p.m.