QMS Documentation Specialist

Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.

This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.

At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.

Learn more at

Telamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes:

Health & Wellness:Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/, pet insurance, EAP

Financial:401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance;field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)

Time Off & Flexibility:Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options

Career Growth:Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities

Additional Benefits:Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.

Note:

benefits eligibility may be based on employment status, tenure, location, or other factors

Classification:

Location:

Schedule:

Onsite; 8am-5pm M-F

Job Summary:

The Specialist, QMS Documentation is responsible for creating, preparing, managing, and controlling quality and certification documentation in support of the company's Quality Management System (QMS). This role ensures SOP’s, work instructions, quality records, certification packages, and related documentation standards, processes, and certifications are accurate, current, and compliant with applicable industry, customer, and regulatory requirements. The Specialist partners with Quality, Engineering, Manufacturing, and Operations to maintain documentation integrity and support certification, audit, and continuous improvement activities across telecom and data center operations.

Essential Duties and Responsibilities

Create, maintain, and control quality documentation including SOPs, work instructions, quality plans, inspection records, and certification packages in accordance with QMS requirements.

Support the development and maintenance of certifications and compliance documentation relevant to telecom and data center infrastructure (e.g., NEBS, UL, ISO 9001, FCC, FAT documentation).

Manage document control processes including version control, review cycles, approval workflows, and document distribution.

Collaborate with Engineering, Quality, Manufacturing, and Operations teams to develop and update documentation that accurately reflects current processes and standards.

Support Factory Acceptance Testing (FAT) documentation preparation and execution in coordination with Engineering and Quality teams.

Assist in internal and external audits by preparing, organizing, and presenting required quality documentation and records.

Identify documentation gaps, inconsistencies, or compliance risks and work with relevant teams to resolve them in a timely manner.

Maintain the document management system, ensuring all records are organized, accessible, and audit-ready at all times.

Support continuous improvement initiatives by documenting updated processes, revised work instructions, and lessons learned.

Managerial Responsibility

This role has no direct reports

Travel/Shift Requirements

Primarily on-site; occasional travel (