Assistant General Manager

• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
• Assist the General Manager with the training, coaching, development and leadership of exceptional team members.
• Assist Manager as needed to coordinate, schedule, and supervise activities of all contracted services.
• Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
• Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
• Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
• Responsible for a safe experience for employees, residents and guests by overseeing curb appeal, common areas and preventative maintenance.
• Regularly inspect grounds, interior and resident amenities / general common areas to ensure compliance with codes and company standards.
• Maintain occupancy at or above 99% and collections at or above 98% of potential income.
• Perform lease processing and administration, to ensure accuracy of property management software.
• Oversee collections efforts at the property, in order to keep delinquencies under 2% of income.
• Provide expert direction on sales and revenue goals by partnering with the Centralized Sales Team and lead other team members to achieve them.

• A Bachelor degree; or 1 years’ experience in the student/multi-family housing industry; or equivalent combination of education and experience.
• Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
• Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.

Demonstrates strong leadership in community management, ensuring service excellence and compliance with policies while maintaining high occupancy and revenue goals. Proficient in property management software and knowledgeable in Fair Housing Laws and EEO Laws.

• Leadership in Community Management
• Property Management Software Proficiency
• Knowledge of Fair Housing Laws
• Occupancy and Revenue Management
• Training and Development of Team Members

• Lease Processing
• Accounts Receivables Management
• Utility Billing Management
• Market Rate Program Knowledge
• LIHTC Program Knowledge

• Team Leadership
• Conflict Resolution
• Communication Skills
• Relationship Building

• Service Excellence
• Community Relations
• Compliance Standards
• Preventative Maintenance
• Emergency Response

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Entrata