Operations Manager

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS / pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS / pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short‑term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.

Lead others and work effectively with store crews

Effectively communicate information to store crew and supervisors in an open and timely manner

Support Store Manager with action plans for operational and service improvement

Assist customers with their questions, problems and complaints

Promote CVS customer service culture (greet, offer help, and thank)

• Deductive reasoning ability, advanced analytical skills and computer skills
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full‑time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed and to respond to urgent issues at the store when they arise

• Experience as a retail manager or supervisor

High School Diploma or Equivalent. Preferred but not required.

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Operations Manager
• Denton, TX, United States