Robson Ranch Deli - Lead

H-E-B Store Department Lead

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.

Key responsibilities include:

• Store Lead Operations / Training:
  May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently
• Customer Service / Sales:
  Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively
• Food Safety:
  Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Additional department-specific responsibilities include:

• BAKERY:
  Ensures / oversees effective production planning and execution of supporting processes
• Applies advanced knowledge of current trends in beauty for hair care, skin care, and makeup
• DELI:
  May oversee a specific area of the business:
  Service Case, Production, Cheese Shop or Catering
• PREPARED FOODS:
  Serves / packages products at customer's request
• EDUCATES customers on preparation / reheating instructions of prepared foods
• PREPACKAGES condiments (sauces, dressings) for prepared food items
• CUTS, slices, dices, chops, food in preparation for chef
• PRODUCE:
  Lead (department) Performs lead responsibilities for the department and may serve as backup to Produce Manager
• Lead (in-store production) Serves as dedicated lead over the in-store production work & Production Partners
• Spends majority of time with processing team engaged in Daily Sequence of Tasks
• TEXAS BACKYARD:
  Strong knowledge of nursery field
• Strong knowledge of plant and chemical recommendations
• Ability to complete Texas Nursery & Landscape Association training (H-E-B internal training)
• Keeps up with current nursery field-related trends

Qualifications &

Key Requirements:

• Age Requirement: 18+
• Work Experience:
  
  Knowledge/Skills/Abilities:
  Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or Partners
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
• Communication and interpersonal skills
• Education:
  
  Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training
• Licenses/Certifications:
  
  Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training

Physical Demands &

Working Conditions:

Function in a fast-paced, retail environment, in detailed and precise tasks

Work with Customers, staying attentive to their needs