Robson Ranch Dairy - Lead

H-E-B Store Department Lead

As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners. Key responsibilities include store lead operations / training, customer service / sales, and food safety.

Store Lead Operations / Training:

• May serve as backup to Department Manager and typically works opposite shift to Manager
• May help prepare department work schedules
• Carries out supervisory responsibilities in accordance with policies and applicable laws
• Assists with inventory control; loads, unloads, and moves product
• Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
• Assists in all technical areas, as needed
• Performs Representative / Specialist duties frequently

Customer Service / Sales:

• Provides / coaches on superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
• Merchandises products effectively

Food Safety:

• Slices, packages, labels, rotates, and culls products for poor quality
• Complies with department / Store operating procedures
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Additional Department-Specific Responsibilities / Pre-requisites:

• BAKERY:
  Ensures / oversees effective production planning and execution of supporting processes
• APPLY ADVANCED KNOWLEDGE OF CURRENT TRENDS IN BEAUTY FOR HAIR CARE, SKIN CARE, AND MAKEUP
• DELI:
  May oversee a specific area of the business:
  Service Case, Production, Cheese Shop or Catering
• PREPARED FOODS:
  Serves / packages products at customer's request
• PRODUCE:
  Lead (department) Performs lead responsibilities for the department and may serve as backup to Produce Manager
• TEXAS BACKYARD:
  Strong knowledge of nursery field

Qualifications &

Key Requirements:

• Age Requirement: 18+
• Work Experience:
  
  Knowledge/Skills/Abilities:
  Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
• Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or Partners
• Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
• Communication and interpersonal skills
• Education:
  
  Associate's degree (AA), or equivalent from two-year college or technical school or 6+ months of related experience and / or training, or combination of equivalent education / training
• Licenses/Certifications:
  
  Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training