Robson Ranch Beer​/Wine - Customer Service Spec - Part time

Responsibilities

As a Customer Service Specialist, you'll be responsible for providing a well‑stocked and well‑maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety/sanitation standards.

• Stocking: stocks and rotates items as needed, assists with inventory control, loads, unloads, and moves product, organizes, cleans, and prepares the back area for the night crew and incoming trucks, organizes merchandise on pallets to make the department presentable to the public, ensures integrity of shelf tags and signage in the department; may create or prepare signage as needed, maintains standards in shrink, safety, inventory control, and sanitation, checks shipments for out‑of‑date and damaged product to ensure freshness, builds, stocks, maintains, and takes down store displays
• Customer Service Assistant duties as needed
• Customer Service: provides superior customer service, answers customer questions regarding products and assists them with selections, helps customers locate store merchandise
• Sales: merchandises product effectively, uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: cleans and sanitizes sales floor, display cases, prep areas, and equipment, properly handles and maintains the operation of all equipment, complies with departmental SOPs and store operating procedures

Beauty: knowledge of beauty and cosmetic aids;
Drugstore / General Merchandise: prepares tags and signs as needed;
Entertainment: knowledge in the audio / video field, knowledge of specialty products, movies, music, electronics, and video games;
Grocery: organizes, cleans, and prepares back area for the night crew and incoming trucks, prepares tags and signs as needed;
Texas Backyard: basic knowledge of chemical recommendations, basic knowledge of the nursery business and plant recommendations, ability to complete Green Thumb training (H‑E‑B internal training)

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations.

Age Requirement: 18+ |

Work Experience:

1+ years of experience

• Required Knowledge/Skills/Abilities: strong customer service skills
• Required Reading and writing skills
• Required Planning and organizing skills
• Required Communication and interpersonal skills
• Required
  
  Education:
  
  HS Diploma or GED or equivalent
• Required
  
  Licenses/Certifications:
  
  completion of Company Orientation and Safety Training

Function in a fast‑paced retail environment, performing detailed and precise tasks. Perform the following based on your Department:

• Beauty: constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, shoulder, knee, floor, bend, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push / pull with arms; occasionally be exposed to cold, loud noise, and wet conditions; demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore: constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, shoulder, knee, floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to loud noises, ambient temperatures, and wet conditions; demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• Dairy: constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, shoulder, knee, floor, bend, stoop, squat, crouch, kneel, stair climb; occasionally be exposed to cold, loud noises and wet conditions; demonstrate the ability to lift 40 lbs,…