Robson Ranch Drugstore - Customer Service Rep

Responsibilities

Job Summary:

As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

• Knowledge of beauty and cosmetic aids

• Prepares tags and signs as needed

• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Prepares tags and signs as needed

• Passion for outdoors
• Ability to complete Green Thumb training (H-E-B internal training)

• Knowledge in the audio / video field
• Knowledge of specialty products, movies, music, electronics, and video games

• 18+

• 18+

• Strong customer service skills
  - Required
• Communication and interpersonal skills
  - Required
• Reading and writing skills
  - Required
• Planning and organizing skills
  - Required

• HS Diploma or GED (or equivalent) - Required

• Completion of Company Orientation and Safety Training upon hire

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers, staying attentive to their needs
• Perform the following, based on your Department

• Constantly
  * reach at waist, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
• Occasionally
  * sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
• Occasionally be exposed to cold, loud noise, and wet conditions
• Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**

• Constantly
  * reach at waist, pivot, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasionally be exposed to cold, loud noise, and wet conditions
• Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs**

• Constantly
  * reach at waist, pivot, grasp
• Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
• Frequently be exposed to cold conditions
• Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
• Occasionally be exposed to loud noise, and wet conditions
• Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs**

• Constantly
  * reach at waist, grasp
• Frequently stand, walk
• Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
• Occasionally be exposed to wet conditions and loud noise
• Frequently be exposed to ambient temperatures
• Demonstrate the ability to lift 65 lbs, and manage in excess…