Mobile Associate, Bilingual - Retail Sales

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience.

The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
• Also responsible for other duties/projects as assigned by business management as needed

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment (Preferred)

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Effective at balancing customer needs and performance goals. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):
No

DOT Regulated: DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: 17.50 USD per hour, plus 5.00 USD per hour training pay. Within the first 90 days, on-the-job training is provided and trainees are eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annual incentive target of 18,000 USD per year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn 20 USD per hour inclusive of base pay and incentives.

All employees are eligible for an Annual Stock Grant.

Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family-building benefits, back-up care, childcare subsidy, tuition assistance, coaching, disability and life insurance coverage, and voluntary insurance options. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter programs.

To learn about T-Mobile’s benefits, visit the benefits site.

Never stop growing! The Un-carrier emphasizes growth without a traditional corporate ladder. By applying, you are investing in your career growth and aligning with our values.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email Applic or call  This channel is for accommodation requests only and not for general inquiries about positions.