Services Key Account Manager

What you will do

As Services Key Account Manager, you will:

• Participate in translation of global/cluster objectives related to three-year forecasting and planning into Market Area deliverable with focus on the Ice cream area.
• Lead understanding purchasing drivers of Ice Cream customer base in USA-Canda from the Services perspective.
• Lead creation, implementation and follow up of sales and business strategy based on the identified purchasing drivers for a given group of accounts.
• Lead understanding of customer needs through proactive continuous customer diagnosis and analysis.
• Lead opportunity management, cross selling and up selling and fact-based value proposal, negotiate and close deals.
• Lead growth of profitable service contracts.
• Participate in creation, implementation and follow up of sales in plans for Key Accounts in collaboration with KAM.
• Lead creation service business plans in collaboration with portfolio, SAR and SSE
• Lead services dimension in project lifecycle management to ensure Services Portfolio is presented at early stage and new equipment is effectively handed over to services.
• Participate in follow-up value delivered, customer satisfaction and profitability on service business with customer and internally.
• Participate in resolution of technical issues by being responsible for communication with customers and issue drivers.
• Lead creation of quality plans and participate in implementation and follow up of targets.

• A Bachelor’s degree or equivalent skills and experience is required, an Engineering major is highly preferred
• A blend of at least 3 years of technical business development/sales/account management or other customer facing experience is required, knowledge of Ice Cream area is a plus.
• Ability to dive deeply into technical issues to solve problems in collaboration with our internal quality and technical teams, as well as our customers
• Self-Driven attitude and the ability to work autonomously
• Strong hunting mentality with a focus to uncover new business opportunities
• Consultative and clear communication skills with energy and drive
• Demonstrated ability to build lasting relationships and close deals
• Quick learning as well as and strong presentation skills

Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position across all US locations. Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training.

• Annual Base Salary Range (ABS): $103,800 USD - $133,300 USD
• Short-term Incentive/Bonus (Variable Pay):
  Eligible to performance incentive of 10% of ABS
• Benefits: 401k company match, paid time off, paid holidays, Health, dental, vision, life and disability insurance, Paid parental leave and much more!

Tetra Pak provides the following compensation range that in good faith believes it might pay and/or offer for this position. The range displayed reflects the minimum and maximum target for new hire salaries for the position in Ontario, Canada. Ranges are determined by role, level and location. Within the range, individual pay is defined by work location and additional factors, including job-related skills, experience, and relevant education or training.

• Annual Base Salary Range (ABS): $110,800 CAD – $158,200 CAD
• Short-term Incentive/Bonus (Variable Pay):
  Eligible to performance incentive of 10% of ABS

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements