Lead Water Mitigation Technician​/Crew Chief

Location: Denton County, TX — serving North DFW

Employment: Full-time, hourly

Compensation: $24–$28 per hour, based on experience and certifications + PTO and vacation + monthly bonus eligibility + guaranteed number of hours at start

Schedule: Full-time with overtime and participation in a rotating emergency on-call schedule

Ridgewell Restoration is a growing property restoration company serving Denton, Argyle, Flower Mound, Southlake, Lewisville, Justin, Roanoke and surrounding North DFW communities.

We are building Ridgewell around professionalism, urgency, clear communication and consistently high-quality field execution. Our initial focus is water-damage mitigation, emergency response, structural drying and selective demolition, with plans to expand into mold remediation, fire restoration and reconstruction.

This is an opportunity to join Ridgewell early and help establish the field standards, customer experience and operating discipline that will support the company’s growth. We are looking for an experienced restoration professional who wants meaningful responsibility, dependable leadership and a clear opportunity to advance.

The Lead Water Mitigation Technician / Crew Chief is a hands‑on field leader responsible for running water‑mitigation projects safely, efficiently and professionally.

You will respond to property‑damage emergencies, assess job conditions, lead technicians and helpers, perform mitigation work, document the loss and communicate clearly with customers throughout the project.

This is not an entry‑level position. The successful candidate should be able to independently lead a typical residential water‑loss project from the initial response through equipment removal and job closeout.

• Lead residential, multifamily and light-commercial water-mitigation projects from initial response through dry-down completion.
• Perform initial jobsite inspections, moisture mapping and documentation of affected materials and conditions.
• Conduct and supervise water extraction, selective demolition, containment, cleaning and structural drying.
• Determine appropriate equipment placement and assist with drying calculations based on job conditions, company and industry standards.
• Set, monitor, clean and remove air movers, dehumidifiers, HEPA air scrubbers and related mitigation equipment.
• Direct technicians and helpers while maintaining productivity, workmanship and jobsite safety.
• Explain the mitigation process and project status to homeowners, tenants and property managers in a calm and professional manner.
• Complete accurate job documentation, including photographs, moisture readings, daily monitoring logs, notes, authorizations and equipment records.
• Provide timely updates regarding job progress, scope changes, customer concerns and potential billing issues.
• Track labor, equipment, materials and consumable usage on assigned projects.
• Maintain clean, orderly and professional jobsites, vehicles, tools and equipment.
• Identify safety hazards and implement appropriate PPE, containment and risk‑control measures.
• Train junior technicians on technical procedures, documentation, customer interaction and Ridgewell standards.
• Participate in a rotating emergency-response schedule, including occasional nights, weekends and holidays.

• Two or more years of hands‑on water mitigation or property restoration experience.
• Experience independently leading water‑loss projects or directing technicians and helpers.
• Experience resolving Category 3 water loss jobs.
• Current IICRC Water Restoration Technician (WRT) certification, or the ability to obtain it within an agreed‑upon period after hire.
• Working knowledge of water extraction, structural drying, moisture monitoring, selective demolition and equipment setup and other S500 standards.
• Ability to recognize jobsite risks and follow appropriate safety, PPE and containment procedures.
• Strong customer‑service and communication skills, particularly with people experiencing stressful property damage.
• Comfortable using mobile software for photographs, readings, job notes, timekeeping and internal communication.
• Valid…