Access and Triage Case Manager

The Access and Triage Case Manager is responsible for providing same-day case managementsupport, triage, and care coordination for individuals served by Adult Mental Health Services. This role is designed to improve access to services, respondto urgent and unplanned client needs, relieve operational pressure fromassigned case managers, and support timely intervention for walk-in clients andother high-priority situations. This position integrates responsibilities ofcare coordination, client triage, crisis support, and short-term case management intervention to ensure individuals receive timely, holistic, andtrauma-informed care.

The Access and Triage Case Manager will work closely with clients, their families, assignedcase managers, program leadership, and reception staff for walk-in clients,urgent client concerns, coverage needs, and care coordination barriers that require immediate attention.

The position requires adherence to all applicable laws, regulations, policies, procedure sand/or guidelines of HHSC and the Center. Other specific laws, regulations,policies, procedures and/or guidelines which must be followed include the Texas Administrative Code, TRR Guidelines, and Case Management Guidelines.

The position requires documenting all services provided, including the correct service andbilling codes, and ensuring all documentation is completed within two (2) business days of the date of service. The Access and Triage Case Manager mustbe available to assist walk-in clients, respond promptly to urgent requests,support same-day operational needs, and assist in reducing barriers to timely service delivery. This position may maintain a limited assigned caseload or designated follow-up list as determined by program leadership, but the primary focus of the role is daily access support, urgent care coordination needs, and assisting with workflow stabilization across the team.

Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Education:

Graduation from an accredited four-year college or university with major coursework in the human services field as required to qualify as a Qualified Mental Health Professional (QMHP)

oMaster'sDegree in a human services field preferred.

Experience:

One(1) year prior experience in the mental health field required.

oPreviousexperience in adult mental health case management, intake, crisis response, orcare coordination strongly preferred.

Must have and maintain a background and criminal history free from any disqualifying offensesas outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).

Must possess and maintain a valid driver's license and automobile insurance.

oIndividualswith an out-of-state driver's license must be able to obtain a driver's licensein the state of Texas within thirty (30) days. Successful completion of all position-specific training within thirty (30) days of employment and ongoing compliance with annual training requirements is required.

oKnowledgeof case management, mental health, and substance use disorders, including diagnostic criteria, crisis presentation, and treatment modalities.

oKnowledgeof same-day service coordination, triage processes, and barriers to timelyengagement in services.

oAbilityto assess immediate client needs, determine appropriate next steps, and coordinate timely intervention.

oKnowledgeof community resources and service delivery systems.

oStrongcommunication skills, including active listening, empathy, de-escalation, andthe ability to work with diverse populations.

oAbilityto work independently, prioritize competing demands, make decisions based on clinical judgment, and collaborate effectively with a multidisciplinary team.

oDemonstratedunderstanding and practice of trauma-informed care principles.

oAbilityto navigate electronic health record systems and complete documentation in atimely manner.

oAbilityto manage frequent interruptions and rapidly changing priorities while maintaining professionalism and organization.

oAbilityto…