Client Services Representative - Mail Services

About the Role

Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

• Promptly inform supervisor of potential problems or customer concerns.
• Promptly review and respond to management and client requests via emails, phone calls, text messages and verbal.
• Maintain a strong focus on providing good customer service.
• Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Perform responsibilities such as copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory services, warehouse, file room/records file services based on assigned location.
• Attend cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
• Adapt site responsibility and location of coverage based on client and/or division needs.

Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail. Track courier and accountable items (Fed Ex, UPS, Certified Mail, etc.) Research and route unidentified and generic mail. Receive, log, deliver and track messenger items. Respond to customer requests. Perform routine upkeep of equipment.

Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments. Receive shipments and count pieces, retain shipment paperwork, follow delivery schedule for incoming shipments, and secure customer signatures. Operate shipping/receiving equipment, respond to customer requests, data entry, and maintain inventory.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. Basic computer skills/technical knowledge. Ability to multitask and prioritize to meet deadlines. Good customer service and communication skills. Work with minimal supervision. Work overtime as needed. Obtain necessary security and/or other clearances required by customers to enter premises. May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).

Ability to lift up to 50lbs. Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

• Compliance with customer policies and protocols, including COVID‑19 vaccination and related measures.
• Excellent customer service and communication skills.
• Strong multitasking and prioritization skills.
• Ability to work independently with minimal supervision.

Competitive compensation and benefits including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

The Company complies with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.