Operations Supervisor

Grip is pioneering Direct-to-Consumer eCommerce for perishable products. Grip's smart logistics engine increases customer lifetime value and retention with higher quality deliveries and predictable shipping. Built with industry-leading technology, delivering superior service and national fulfillment coverage, with facilities in New Jersey, Texas, California, and Florida, Grip gives you an advantage. Grip's smart logistics engine can predict disruptions and proactively optimize your packaging, while Grip's fulfillment facilities give you access to a national footprint of fulfillment centers.

We are a rapidly growing team backed by some of the best industry investors and advisors.

Job Description:

We are seeking a reliable Operations Supervisor to assist with physical inventory counts in a cold storage facility. This role is focused on accurately counting, verifying, and recording inventory on-site. The ideal candidate is detail-oriented, comfortable working in cold environments, and able to follow inventory and safety procedures carefully.

Specific responsibilities:

• Oversee the entire fulfillment process to ensure orders are shipped accurately and on time.
• Optimize warehouse workflows, looking for ways to minimize errors and increase efficiency.
• Collaborate with the Client Experience team to resolve client-related inquiries about fulfillment and receiving.
• Address operational issues that affect orders, implementing practical solutions to prevent recurrence.
• Conduct regular inventory audits and cycle counts to ensure inventory accuracy.
• Provide operational updates to management, sharing insights on any issues affecting warehouse performance.
• Maintain quality control checks throughout the fulfillment process, upholding our high standards.
• Build strong relationships with local carriers to manage pick-ups, address last-minute changes, and ensure smooth outbound logistics.

Qualifications:

• Practical experience in warehouse operations, fulfillment, or logistics with a focus on hands‑on management.
• Proven leadership skills with experience managing a team in a warehouse setting.
• Excellent communication and customer service skills to coordinate with team members.
• Familiarity with inventory management and warehouse software, with a focus on day‑to‑day operational use.
• Ability to handle and resolve immediate operational issues on the floor.
• Detail-oriented with a commitment to maintaining accuracy and high standards in the warehouse environment.

Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.