Technical Revenue Accounting Manager

Who We Are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.

Join the team as Twilio’s next Technical Revenue Accounting Manager.

In this individual contributor role, you’ll be a key player in ensuring our revenue recognition is ASC 606‑compliant and operationally scalable. You will assess and document revenue conclusions for complex multi‑element arrangements, support month‑end close, and drive cross‑functional alignment across Sales, Legal, FP&A, and systems teams. The successful candidate will be someone who thrives on solving nuanced technical issues in a practical way, excels at cross‑functional collaboration, and loves building scalable processes in a rapidly evolving, high volume environment.

• Research and prepare technical accounting assessments of complex customer contracts, including multi‑element arrangements, usage‑based pricing, variable consideration, and customer incentives.
• Partner cross‑functionally with Sales, Legal and FP&A as needed, on specific contract reviews and overarching commercial strategies to ensure revenue recognition is in compliance with ASC 606.
• Lead alignment with operational accounting in the use of revenue tools for the implementation of new customer contracts, modifications, and the periodic review of assumptions used to establish revenue recognition in compliance with ASC 606.
• Support the monthly revenue close process, including reviewing journal entries, reconciliations, and investigating anomalies in revenue recognition.
• Own SOX controls, audit deliverables and SEC reporting related to revenue recognition and disclosures.
• Maintain the process for determining and updating Stand‑Alone Selling Pricing (SSPs), including periodic refreshes, quantitative analysis, and documentation in compliance with ASC 606.
• Help maintain revenue accounting policies, including memos, position papers that evolve with the business and educate teams on the principles and requirements.
• Collaborate with systems and business partners to design and enhance revenue automation tools ensuring accurate system configuration and accounting logic.
• Lead revenue accounting for new product launches and GTM initiatives ensuring scalability of the end‑to‑end processes.
• Become an expert and an end‑to‑end owner in your areas of responsibility, be a holistic forward thinker, strengthen big picture vision, drive improvements, lead change.
• Support special projects and company wide‑initiatives as needed, leveraging technical expertise to drive successful outcomes.

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• Required:
• Bachelor’s Degree in Accounting or related field
• 6+ years of progressive experience with a focus in technical accounting within a public accounting firm and a large fast‑paced corporate environment
• In‑depth technical knowledge of ASC 606 and US GAAP with hands‑on experience accounting for SaaS and usage‑based revenue models
• Proficiency designing internal controls based on thorough grasp of the fact pattern and applicable risks.
• Strong analytical and…