Billing & Collections Manager

Billing & Collections Manager

Salary Range $ - $ Salary Position Type Business Professional Job Shift Day Education Level High School Travel Percentage None Category Accounting

For over a century, Davis Graham & Stubbs LLP (Davis Graham) has ranked among the region's most prominent law firms, consistently offering quality legal services to emerging and established businesses of the Rocky Mountain West. While the firm's Denver location and intermediate size allow a close personal relationship with local and regional clients, our technology and broad experience allow us to partner effectively with businesses and their investors throughout the world.

Davis Graham serves clients nationally and internationally, with a strong focus on corporate finance and governance, mergers and acquisitions, natural resources, environmental law, real estate, intellectual property, and complex litigation. Our lawyers have experience working with companies in the energy, mining, technology, hospitality, private equity, manufacturing, asset management, and aviation industries.

The Billing & Collections Manager oversees the firm's billing operations within a centralized, role-based billing structure. This role provides leadership and direction to Billing & Collections Specialists, E-Billing Specialists, and Client Account Specialists, ensuring accurate, timely, and compliant billing processes from prebill through invoice submission and distribution.

The Billing & Collections Manager serves as the primary escalation point for complex billing matters, attorney and client concerns, and systemic workflow or compliance issues, while partnering with Firm leadership to drive consistency, operational efficiency, and continuous improvement.

The Billing & Collections Manager plays a critical leadership role in supporting the firm's billing restructure by setting clear expectations, reinforcing separation of duties, and driving accountability across billing functions. This role builds and develops a high-performing billing team through coaching, guidance, and performance management, while collaborating closely with attorneys, Finance, and Firm leadership to anticipate needs, resolve challenges, and guide change.

• Directly manage Billing & Collections Specialists, E-Billing Specialists, and Client Account Specialists.
• Establish and maintain clear workflows, handoffs, and responsibilities across billing preparation, e-billing submission, invoice distribution, and client/matter setup functions.
• Assign and balance workloads to ensure timely billing cycles and deadline coverage.
• Participate in recruiting, onboarding, training, and performance management of billing staff.
• Provide ongoing coaching, guidance, and feedback to support engagement, retention, and development.
• Develop and maintain documentation for best practices, procedures, and training materials.

• Oversee the full billing lifecycle from prebill through final invoice submission and distribution.
• Ensure invoices are accurate, timely, and compliant with Firm policies and client billing guidelines.
• Serve as escalation point for complex billing issues, attorney concerns, and client inquiries.
• Review or perform complex prebill edits and invoice corrections when escalated.
• Oversee WIP monitoring and partner with attorneys to address billing readiness issues.
• Partner with Billing & Collections Specialists and E-Billing Specialist(s) to ensure timely and accurate distribution of client invoices via email.

• Partner with E-Billing Specialist(s) to oversee electronic billing submissions and ensure compliance with client outside counsel guidelines (OCGs).
• Support resolution of e-billing rejections, appeals, deductions, and short pays.
• Oversee implementation of new client e-billing requirements and system configurations.
• Monitor rejection trends and drive corrective action to improve billing outcomes and realization.

• Oversee Client Account Specialist(s) responsible for client, matter, timekeeper, budget, and rate setup and maintenance.
• Ensure billing structures align with engagement terms, fee arrangements, and client guidelines.
• Oversee annual rate increase processes, monitoring accuracy and deadlines.
• Ensure system data integrity through audits and resolution of discrepancies impacting billing.

• Partner with Billing Attorneys, practice groups, Firm leadership, and Finance to proactively resolve billing challenges.
• Communicate with external clients as needed regarding billing escalations, disputes, or special arrangements.
• Serve as liaison between billing staff and internal stakeholders to support operational alignment.
• Provide training in time entry and prebill review to timekeepers and billing attorneys.

• Prepare and review billing, WIP, AR, realization, and ad-hoc reports…