Student Accounts Coordinator

Title: Student Accounts Coordinator

Position Type: Professional Tech Full time

College: Community College of Denver

Division: CCD Business Services

Department: CCD Cashier's Office

Campus: Auraria Campus

Location: Denver

Salary Range: $60,000.00 - $66,000.00

The Community College of Denver (CCD) seeks candidates who demonstrate a strong commitment to fostering an inclusive learning and work environment and who can effectively work with students, families, faculty, instructors, and staff from diverse backgrounds. As a Hispanic-Serving Institution, CCD is dedicated to expanding access and opportunity for nontraditional students, supporting workforce development, and strengthening community partnerships that promote educational attainment and career success.

Serving a diverse student population, CCD values individuals who contribute to its mission of advancing social, civic, and economic vitality.

The Student Accounts Coordinator functions as a subject matter expert in student financial account management, providing advanced analysis and resolution for complex student accounts. This role acts as a primary advocate and high-level problem-solver for students, addressing complex inquiries regarding tuition, fees, payment options, collections, and the refunding process. Beyond student support, this position manages the technical reconciliation of batch payments and serves as a lead for FERPA compliance, process improvement, and student worker training.

The coordinator independently troubleshoots systemic issues between the college’s information systems and third-party partners to ensure accurate, timely, and compliant operations.

Serve as the primary point of resolution for complex student account inquiries while performing cashiering functions in accordance with institutional policies. Proactively analyze student account histories to troubleshoot issues, explain institutional policies, and provide empathetic guidance regarding refunding processes, collections, payment options, and financial aid impacts. Process tuition and fee payments, issue receipts, balance daily cash drawers, reconcile transactions, prepare deposits, and ensure the accurate handling of cash, checks, credit card, and electronic payments.

Educate students on their financial responsibilities, assist with payment plans, maintain confidentiality of financial records, and guide students toward resolution, ensuring they understand their account status while delivering accurate, efficient, and customer-focused service.

Manage the intake, reconciliation, and analysis of complex financial transactions, including online student payments, batch files from the college's payment plan provider, bookstore accounts, and third-party refunding partners. Utilize advanced Excel functions (including pivot tables, formulas, and macros) to identify, troubleshoot, and resolve discrepancies between internal student records and partner data, ensuring financial accuracy, compliance, and minimal disruption to the student experience.

Assist with the reconciliation of bookstore and third-party accounts to maintain accurate balances and timely issue resolution.

Serve as a subject matter expert responsible for maintaining audit-ready documentation and ensuring strict adherence to institutional, state, and federal fiscal regulations. Review student accounts to help identify and escape potentially fraudulent activity. Proactively identify and implement operational process improvements to increase departmental efficiency. Assist the Associate Bursar in training and mentoring student workers on window procedures and service excellence.

High-level mastery of Excel (e.g., pivot tables, VLOOKUPs) for complex financial reconciliation and reporting.

Demonstrated ability to independently investigate and resolve complex technical issues between the college’s…