DOLA - Administrative Assistant III; Term Limited

Department Information

The Department of Local Affairs (DOLA) serves as the primary interface between the State and local communities. DOLA provides financial support to local communities and professional and technical services—including training and technical assistance—to community leaders in governance, housing, and property tax administration. Colorado’s approach unites all local community services in one department focused on strengthening Colorado communities and enhancing livability.

This opportunity is only open to residents of the State of Colorado.

• Medical and Dental Plans
• Strong, secure, yet flexible Retirement Plans, including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus pre‑tax and Roth 401(k), and 457 plans
• Employee Wellness Programs
• Paid Life Insurance
• 11 paid Holidays per year plus Vacation and Sick Leave
• Short and Long‑Term Disability Coverage
• RTD Eco Pass to all eligible State Employees
• Flexible work schedule options and hybrid work options
• Some positions may qualify for the Public Service Loan Forgiveness Program
• Training opportunities
• Variety of free discounts on services and products available through the State of Colorado’s Work‑Life Employment Discount Program

The Operations work unit supports the Division of Housing (DOH), partnering with local communities to create housing opportunities for Coloradans facing significant challenges to affordable, safe, and secure homes. This Administrative Assistant III role provides administrative and reception support to the DOH Office of Rental Assistance (ORA) and Operations, assists with administrative duties, and delivers customer service to voucher participants.

• Responds to and prioritizes daily clerical needs promptly, including in‑office mail and check logs
• Distributes information via mail, e‑mail, and fax to appropriate parties
• Establishes, maintains, and updates office record‑keeping systems, tickler files, forms, internal logs, and reminder notices
• Analyzes data to ensure appropriate actions are taken
• Utilizes office equipment such as phone, computer, printer, scanner, and copier
• Creates, modifies, uses, and promotes accessible documents and resources
• Serves as the front desk receptionist for the Division of Housing and the Office of Rental Assistance
• Serves as a point of contact for the operations section
• Receives and screens inquiries and ensures response and/or follow‑up is completed
• Solves problems, errors, and complaints
• Researches information to resolve problems or concerns when the solution is unclear
• Instructs customers on filling out forms/documents
• Schedules meetings and administrative appointments
• Takes, transcribes, and distributes meeting minutes as requested
• Assists with obtaining information/documents as requested
• Creates, maintains, and tracks data using appropriate software
• Prepares and generates reports
• Enters time for staff as assigned
• Designs and revises electronic record‑keeping systems and documents to include hand‑outs, flyers, instructions, manuals, etc.
• Detects and corrects errors on all assigned work
• Utilizes Microsoft Word, Access, Excel, PowerPoint, DCIS, PCDCIS, Google Suite, and other computer programs to enter, track, and retrieve data
• Ensures clear and concise communication with customers, co‑workers, supervisors, and the appointing authority
• Uses emotional intelligence when dealing with distraught customers and de‑escalating situations
• Trains unit staff on clerical and office operations to ensure effective, efficient, and elegant delivery of services
• Drafts, prepares, edits, and publishes correspondence, documents, reports, etc., from written material or verbal instruction
• Edits and proofs documents to ensure they are error‑free before distribution
• Observes, receives, and obtains information from all relevant sources
• Corresponds by phone, e‑mail, memo, letter, and other means

G3A4XX
– Administrative Assistant III

Three (3) years of experience providing administrative support that includes maintaining records, database management, data…