Concierge

Concierge Position Overview

Associa is currently looking for a Concierge. A Concierge is the visible point person for the business enterprise and is always available to guests and customers. They may be considered upscale, high-end information desk employees. The Concierge will need a strong familiarity with the surrounding area to provide directions.

• Welcomes guests and new customers to the facility.
• Performs various administrative and managerial tasks in support of the facility’s mission.
• Creates a positive experience for guests by attending to their needs and answering questions.

• Resident Interactions:
  • Treat every interaction as though it will have a permanent effect on the property’s reputation.
  • Assume vendors, technicians and anyone serving the property are treated like residents.
  • Greet every resident and guest in the lobby or elevator lobby, using their name if possible.
  • Open lobby doors frequently, especially to help residents with heavy items or looking for keys; offer to carry items up to their suite.
  • Be polite, courteous, and accommodating; listen attentively to resident requests or complaints regardless of their mood.
  • Never respond I don't know to a resident. Assure them you will research and get back to them.
  • Text residents only if they have texted first or requested texts; otherwise communicate by phone, in person or email.
  • Offer consistent high-level service to all residents, whether leasing or owning.
  • “Own” every request or situation—take initiative, be responsible for outcomes, and provide progress updates when prolonged.
• Communication:
  • Maintain a daily log of all activities and information—either in a notebook or in email.
  • Send an email to the Property Manager detailing contractors and work performed beyond regular maintenance.
  • Keep a record of all keys, fobs, parking tags and garage remotes; no keys may be given out without payment.
  • Secure master keys as per process; they never leave the premises.
  • Send warnings about rule violations to Property Management for record keeping and approval.
  • Coordinate onsite activities among departments, contractors and residents; maintain records of communications.
  • Respond to all correspondence within 24 hours, preferably sooner.
  • Provide status updates on requested tasks to keep all parties informed.
• Dress and Attire:
  • Dress presentably in properly pressed clothing: dress shirt, dress pants, and shoes.
• Time and Material Management:
  • Work should be dedicated to property business; no personal phone calls or texting unless emergency.
  • Materials purchased for the property are for property use only.
  • Property laptops are for business use only; personal or social network use not allowed.
  • Remain at the desk as much as possible; if away, display an away sign.
• Punctuality:
  • Be on time for scheduled shifts.
  • Stay for the entirety of your shift.

Associa has been designated Great Place to Work for nine consecutive years and many locations have been awarded Best and Brightest.

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off and Holidays
• Comprehensive Medical Benefits Mileage Reimbursement
• Cellphone Reimbursement
• Hybrid Work Environment

• $23.00 hourly pay; direct experience highly considered.

• Responsiveness to GM, board, and homeowners
• Professional verbal and written communication skills
• Confidentiality and discretion in performing all duties and responsibilities
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Detail orientation with a sense of urgency

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.