Administrative Assistant II - DORA Hybrid

Hybrid Workplace Arrangement

Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business needs.

This announcement may be used to fill multiple vacancies.

The Department of Regulatory Agencies (DORA) is dedicated to preserving the integrity of the marketplace and is committed to promoting a fair and competitive business environment in Colorado. Consumer protection is our mission. DORA values and promotes diversity, supporting a workplace that is inclusive of people from different backgrounds and experiences; creating an environment that is reflective of our communities; promoting positive relationships;

and putting forth unique perspectives to fulfill our mission.

• Employer-sponsored RTD Eco Pass
• Extensive work‑life programs such as flexible schedules, training and professional development opportunities on a wide variety of subjects
• Employee wellness programs, including the Colorado State Employee Assistance Program (CSEAP), which provides free, confidential counseling services
• Bike-to-work programs, including access to storage lockers and bike racks
• Flexible retirement benefits, including a choice of the PERA Defined Benefit Plan or the PERA Defined Contribution Plan, plus optional 401K and 457 plans
• Medical and Dental Health Insurance for employees and optional coverage for their dependents
• Life Insurance for employees, and optional coverage for their dependents
• Paid Time Off, including 11 paid holidays
• Short- and long‑term disability coverage
• Tuition assistance program

Various

These positions provide general administrative office support and services for various divisions, licensing boards, and programs in the department.

Call Center/Customer Care Representative Job Duties

• Efficiently handle a large volume of incoming calls from customers on a daily basis; assisting customers with their requests and routing them to appropriate staff members if additional assistance is needed.
• Respond to customer inquiries via email on a daily basis.
• Occasionally assist walk‑in customers at our front desk reception area.
• Process large amounts of incoming mail. Route mail to appropriate areas of the division to be processed by other personnel.
• Multi‑task while taking phone calls to work on other assignments.
• Log check payments and separate based on types of applications that are received.
• Assist in processing manual renewal packets for customers.
• Assist with credentialing applications received via the mail and online.
• Front line call center support to the public and licensees in a friendly and professional manner.
• Managing incoming telephone calls, determining the nature of the calls, and utilizing a variety of databases and other resources to provide information and accurately refer calls to the appropriate personnel.
• Accurate and timely processing and completion of documents; scheduling meetings; maintaining records; filing; typing and drafting correspondence; gathering, coding, computing, entering, verifying, and reporting data and information; processing mail and faxes; sorting, weighing, picking up and delivering materials; ordering, issuing and inventorying items; issuing documents; collection, balancing, and depositing funds.
• Operation of office equipment such as switchboard telephone systems, copiers, facsimile machines, typewriters, personal computers, sorters, printers, and meters.

There are two ways to qualify for this position:
1) Experience OR
2) Education

Two (2) years of full‑time professional general clerical experience in an office environment, which must include all of the following:

• Experience working according to detailed policies, procedures, and deadlines.
• Experience managing calls and responding to difficult customers with tact and diplomacy.
• Experience utilizing general PC software applications, including Microsoft Office (Word, Excel, etc.), Google Docs, Google Sheets, etc.

Preferred experience will be within the last 5 years.

• Associate’s Degree:
  Graduation…