Behavioral Health Receptionist

About the Role

The Behavioral Health Receptionist (“Receptionist”) is an integral member of Community Reach Center’s Front Office Operations Division. The Receptionist works in a high‑performance, consumer‑focused team environment and is the “face” of the organization. The Receptionist provides excellent customer services for all patients and internal staff. Additionally, the Receptionist will have other duties and responsibilities as determined from time to time by the Front Office Manager.

• Professionally and compassionately handles and resolves consumer concerns.
• Thoughtfully provides service to consumers either by face to face, telephone, or electronically presenting a positive image for the agency.
• Thoroughly and efficiently gathers consumer information, schedules initial and follow‑up appointments with doctors and therapists through an EMR system.
• Educates and documents interactions with patients while following HIPAA regulations.
• Responds promptly and provides quality service and support in a variety of areas including but not limited to scheduling, payment collection, inbound and outbound customer service calls, and internal staff requests through designated task request process.
• Assists with request for information, projects, and reporting as needed.
• Prepares routing correspondence to be sent to patients in a timely manner.
• Manages the general office and lobby including ordering supplies, placing maintenance calls, cleaning, and repairs.
• Distributes incoming mail and fax communications and meters outgoing mail.
• Follow up on patient interactions and provide feedback on the efficiency of the services process.
• Conducts agency business and engages both internal and external clients in a professional, collaborative manner that reinforces person‑centered practices.
• Monitors, maintains and orders supplies for office.
• Assures that consumer’s external Protected Health Information and other records are scanned and integrated into the consumer’s Electronic Health Record.
• Determines which groups, batches, and/or sheets are incorrect or may have problems; corrects errors and solves problems with supervisor to correct issues.

• High School diploma or equivalent is required.
• 2+ years of experience in a similar administrative role is required.
• Communication, organization, time management and clinical skills.
• Professional and caring telephone etiquette.
• Bilingual Spanish strongly preferred.

M-F - all outpatient locations and Campus.

Starting Pay Range: $23.50‑$28.00 per hour

Eligible for $250/month Bilingual Stipend

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free training
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross‑licensure sponsorship if eligible & applicable
• Healthy Work Life Balance
• Tuition Reimbursement
• Loan Forgiveness options including National Health Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

At Community Reach Center, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health outcomes for our consumers & employees.

Community Mental Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.