On-Call Administrative Support Assistant III - Permitting - Denver Parks and Recreation

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

This is an on-call position, which means it is a part-time, hourly role. This position will work no more than 39 hours per week. The starting pay for this position is $21.26/hour. This position is eligible to enroll in the City and County of Denver's 457b retirement plan. This position is not eligible for other additional benefits. On-call positions may have routine or variable work schedules.

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days.

In this position you can expect to work on site at the Montclair Civic Building on Tuesdays, Wednesdays, and Thursdays and from home on Mondays and Fridays. The Administrative Support Assistant III provides customer service to both internal and external customers seeking to use Denver's parks and facilities. This is an on-call, unbenefited position, meaning it's a part-time, hourly role. Typical hours are Monday through Friday, 8:00 a.m.

- 4:00 p.m. (with some flexibility) and may include occasional off-site meetings. Most work occurs during event season, April - October. From November to March, hours will be reduced.

Who We Are & What You'll Do

The Park Permitting unit provides direct customer service and administrative support to those requesting various types of use permits for the City of Denver's parks and facilities such as, but not limited to athletic fields/courts, assembly/First Amendment, temporary vending, facility rentals, private fee-based activities, public events, special occasions, and tournaments. The team processes permits according to City policies and rules - ensuring safe and compliant use of Denver's prized parks and facilities.

This position performs full performance professional level work managing various permits assigned by Park District/permit type; assisting with policy development, updates, dissemination, and enforcement; ongoing process improvement; data collection, analysis, and reporting which will help inform operational decisions; and presenting as needed to customer groups and other City agencies. The position will manage permits that serve hundreds of organizations/entities and thousands of customers annually.

Organizations served represent neighborhood groups/Registered Neighborhood Organizations, schools/districts, nonprofit and for-profit organizations, as well as other City agencies.

Specifically, as the Parks Permitting Administrative Support Assistant III, you will:

• Interact professionally, courteously, and accurately with a high volume of customers
• Greet in-person customers, assisting with general permitting inquiries
• Return permitting voicemails daily
• General office tasks
• Process in-person payment in a timely and accurate manner
• Maintain a high proficiency in permitting software use to create, edit, manipulate, and retrieve files and/or databases and review reports
• Follow standard processes and procedures
• Support Permit Office staff as needed
• Coordinate with other City Agencies as appropriate
• Coordinate with Park Rangers as appropriate
• Attend and actively participate in departmental and business unit trainings and meetings

What You'll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

DPR recognizes the importance of diversity in the representation of our organization to best serve our customers and community. To that end, DPR is committed to:

• Examining department policies and processes that value diverse perspectives and eliminate barriers to inclusion
• Identifying where inequities exist and implementing strategies to ensure equitable outcomes
• Strengthening diversity in Parks and Recreation services by transforming policies to institutionalize equity
• Reinvesting in resources aimed at ensuring DPR is an equitable and just organization

We are looking for an enthusiastic, approachable, and organized professional with proven customer service expertise and strong verbal and written communication skills. Our ideal candidate will be self-driven and demonstrate effective time-management and prioritization skills to thrive in a fast-paced, high-volume environment, and have experience using the following software programs:

• Microsoft Office:
  Outlook, Excel, Word, Teams, Share Point
• Active Net

Required…