Temporary Aide: DORA​/Public Utilities

Hybrid Workplace Arrangement

Although this position will be designated under the department’s hybrid workplace program, it will still be required to report to the department office on a scheduled basis and at the discretion of the supervisor, based on business need.

SGA 35089

• Creates or modifies industry training materials, including guidance on procedures before and after obtaining authority or permit.
• Explains proper use of common forms and oversees other requirements and expectations.
• Updates the transportation program website.
• Creates training videos and develops generalized and industry‑specific training programs.
• Supports projects and reports by identifying and collecting documentation, reviewing and analyzing data, drafting and preparing materials.
• Performs administrative duties, including phone and email communications, printing and organizing documents/records, assisting customers with questions, and interacting with internal databases.

Option 1:
Experience

• Two (2) years of experience providing administrative office support, including at least four (4) of the following:
• Outstanding customer service internally and externally in person, by phone, mail, and electronically.
• Managing multiple projects and competing interests.
• Compiling and analyzing data, including data entry.
• Creating or modifying training and/or technical instructions/resources.
• Updating content for websites and/or social media posts.

Option 2:
Combination of Education and Experience

• Two (2) years of combined education and experience, including:
• Partial credit for completed college/university coursework that did not result in a degree (unofficial transcripts required).
• Experience providing administrative office support, including at least four (4) of the following (same list as above).

• Experience with a state agency, non‑profit organization, utilities, or transportation industry.
• Experience in a high‑stress, fast‑paced, high‑profile environment with shifting priorities.
• Experience supporting programs by tracking, reporting, and ensuring project timelines are met.

• Written communication skills, clear, accurate, concise.
• Verbal communication skills, concise, effective.
• Attention to detail.
• Critical thinking and analytical skills.
• Customer service, diplomacy.
• Interpersonal skills to collaborate.
• Time‑management, multi‑tasking, meeting deadlines.
• Prioritization, planning, organizing tasks.
• Self‑motivation, independent work, learning new processes.
• Problem‑solving skills.
• Understanding of workplace principles, policies, procedures.
• Ability to interpret laws, rules, policies.
• Sound judgment and routine decision making.
• Travel ability, work in‑office when needed.
• Integrity and high ethical standards.
• Accountability, reliability, attendance.
• Confidentiality management.
• Professional demeanor.
• Proficiency with PC applications:
  Microsoft Office and Google Suite.

• Employer‑sponsored RTD Eco Pass.
• Extensive work‑life programs: flexible schedules, training, professional development.
• Employee wellness programs, including CSEAP.
• Bike‑to‑work program: lockers and racks.
• Flexible retirement benefits: PERA Defined Benefit or Defined Contribution, optional 401K and 457.
• Medical and dental health insurance; optional spouse/children coverage.
• Life insurance; optional spouse/children coverage.
• Paid time off, including 11 paid holidays.
• Short‑ and long‑term disability coverage.
• Tuition assistance program.

• Successful reference check and background check (criminal record, credit report, driving record as applicable).
• Ability to travel independently, including office work as required.

The State of Colorado provides equal employment opportunities and is committed to non‑discriminatory practices.