Administrative Assistant III - Registrar's Office

Job Summary

Front Range Community College (FRCC) seeks a Systems & Records Support Specialist in the Office of the Registrar. The specialist supports academic systems, maintains student records, ensures compliance, and provides front‑line support to students, faculty, and staff.

• Maintain student records and curriculum in Banner and related systems
• Process major changes and campus selection updates
• Conduct catalog year updates and ensure alignment with curriculum changes
• Implement curriculum fixes and collaborate on teach‑out plan reviews
• Review reports on major declaration and program details to identify discrepancies and updates
• Prepare the 85/15 report for Military/Veteran Services every semester
• Support degree verifications and respond to related inquiries from stakeholders
• Back up the NC‑SARA point of contact, managing student communications and ensuring compliance with state authorization requirements
• Screen documents for supplemental application programs and provide guidance and troubleshooting to students
• Maintain accurate documentation and communication templates for supplemental admissions
• Provide basic troubleshooting for degree audit software (Degree Check) and refer complex issues to the coordinator
• Research and resolve student record discrepancies and system‑related issues
• Support testing and implementation of system updates related to academic records and planning tools
• Respond to inquiries via email, phone, and ticketing systems with professionalism and adherence to FERPA
• Support communication efforts related to academic records, curriculum updates, and supplemental admissions
• Manage documentation, support workflows, and assist with broader initiatives as needed
• Provide back‑up support across functional areas to ensure consistent service
• Participate in departmental and divisional committees and work groups as requested
• Assist with college events and division‑sponsored activities to enhance student support

• 36 months of professional, general administrative or office support experience (part‑time experience will be pro‑rated)
• Effective verbal and written communication skills
• Cover letter describing interest in the position, alignment with minimum qualifications, and completed employment details
• College or university degree may substitute for administrative experience on a year‑for‑year basis
• Transcripts verifying the required credits must be received by the Final date to receive applications if substitution is used
• Successful completion of a pre‑employment background check
• Eligibility to apply for a vacation or internal referral if applicable (as stated in the posting)

• Customer Service – interact with students, staff, and other departments
• Communication – provide information by telephone, email, written form, or in person
• Technology – create and update spreadsheets, documents, and formal databases
• Problem Solving / Decision Making – analyze information, evaluate results, handle complaints, settle disputes, and negotiate with others
• Time Management – independently manage tasks to meet deadlines and expectations
• Reallocating Expenses / Maintaining Budget – make purchases, reallocate expenses, and update spreadsheets
• Event Planning – schedule rooms, plan, manage, and facilitate events
• Cultural Competence – be knowledgeable about communicating and supporting students and coworkers of different backgrounds

• Medical, Dental, Vision, Life and Disability benefits
• Retirement benefits – Colorado PERA
• Tuition reimbursement program for eligible employees, dependents and domestic partners at any of the 13 system community colleges
• Employee Wellness Program and Employee Assistance Program (CSEAP)
• Comprehensive leave program – annual, sick leave, paid holidays, and winter break (closed week between Dec 25 and Jan
  1)
• Professional development opportunities
• Hybrid work option – 2 days per week
• Strong on‑campus presence required at Westminster Campus; occasional travel to other FRCC campuses for meetings, trainings and events
• Work shift:
  
  Monday‑Friday, 8:30 am‑5:30 pm (with occasional extended hours or special events when necessary)